MARKETNG 3502 - Market Research III
North Terrace Campus - Semester 1 - 2014
General Course Information
Course Code MARKETNG 3502 Course Market Research III Coordinating Unit Business School Term Semester 1 Level Undergraduate Location/s North Terrace Campus Units 3 Contact Up to 3 hours per week Prerequisites MARKETNG 2500 or MARKETNG 1001 Incompatible MARKETNG 3012 & WINEMKTG 2011 or WINEMKTG 2501WT Assumed Knowledge MARKETNG 2501 Course Description This course will provide students with an in depth understanding of market research. Students will be involved in a practical application of market research via a group project which will focus on a real company situation. Students will write a research brief, determine the research methodology and conduct interviews and surveys as required. Students will be responsible for presenting their findings in both written and oral form to their clients.
Course Coordinator: Associate Professor Jodie Conduit
The full timetable of all activities for this course can be accessed from Course Planner.
Course Learning Outcomes
Knowledge and Understanding
This course is designed to provide students with a basic understanding of the market research process and the role of market research in strategic decision-making. There will be a focus on understanding the theoretical components of research design, as well as developing practical skills in data collection, analysis and interpretation.
Through practical application within a market research project, students will present a research proposal, design a sampling and research method, develop a survey instrument, manage data collection, conduct statistical analysis techniques, interpret results, and present research findings. Emphasis will be placed on developing written and oral communication skills for presentation to corporate clients. Ethical business frameworks will also be reiterated and required to be adopted.
By the end of this course students should be able to:
1. Discuss the scope and managerial importance of market research and its role in the development of marketing strategy
2. Provide a detailed overview of the stages in the market research process
3. Develop research questions and objectives and write a research proposal
4. Develop a market research design; including:• Identifying appropriate research approaches (from qualitative, survey, observation, and experimental research techniques)• Preparing measurement instruments (including surveys and focus group outlines)• Designing a sampling approach and sampling frame
5. Manage the data collection process
6. Use contemporary statistical packages to calculate and report descriptive statistics from quantitative data
7. Interpret data analysis in the context of the identified business problem
8. Communicate research results in written report and oral presentation formats
University Graduate Attributes
This course will provide students with an opportunity to develop the Graduate Attribute(s) specified below:
University Graduate Attribute Course Learning Outcome(s) Knowledge and understanding of the content and techniques of a chosen discipline at advanced levels that are internationally recognised. 1, 2 & 4 The ability to locate, analyse, evaluate and synthesise information from a wide variety of sources in a planned and timely manner. 3, 4 & 7 An ability to apply effective, creative and innovative solutions, both independently and cooperatively, to current and future problems. 3, 4 & 7 Skills of a high order in interpersonal understanding, teamwork and communication. 3, 4, 5, 6 & 7 A proficiency in the appropriate use of contemporary technologies. 5,6 & 7 A commitment to continuous learning and the capacity to maintain intellectual curiosity throughout life. 1 A commitment to the highest standards of professional endeavour and the ability to take a leadership role in the community. 7 & 8 An awareness of ethical, social and cultural issues within a global context and their importance in the exercise of professional skills and responsibilities. 7 & 8
Required ResourcesMarketing Research (3rd Asia-Pacific Edition) by Zikmund, D’Alessandro, Winzar, Lowe, B., and Babin. Published by Cengage Learning Australia, Melbourne, 2014. ISBN: 9780170236027
An e-book version may also be purchased ISBN: 0170236021
Please note the update to the 3rd edition of this textbook.
Recommended ResourcesThe following text is not required but may be useful in completing some of the course activities.
Field, A. (2009). Discovering Statistics Using SPSS (Introducing Statistical Methods) (3rd ed.). London, England: Sage Publications.
ISBN 9781847879073 (Paperback)
ISBN 9780857020963 (e-book)
Both the MyUni course site and the textbook website are valuable resources for this course. MyUni will be the primary form of (non-class) lecturer-to-student contact. You will find all of the lecture and sessions recorded and uploaded to MyUni, as well as other tools which are extremely valuable for crystallising the concepts covered in lectures and tutorials
The data collection software that we use can be found at www.adelaide.qualtrics.com. You can use your student ID to build a Qualtrics account.
Learning & Teaching Activities
Learning & Teaching ModesThis course entails weekly 2-hour face-to-face lectures and one tutorial. The audio of lectures will be uploaded weekly on MyUni.
Tutorial classes will be held weekly commencing the week beginning Monday March 3, for some students this will be prior to the first lecture. YOU MUST ATTEND THE FIRST TUTORIAL – we will allocate teams and discuss the clients in that tute. Students wishing to swap between tutorial classes after this time are required to present their case to the Lecturer-in-Charge, but should be aware that such a request may not be approved.
The information below is provided as a guide to assist students in engaging appropriately with the course requirements.The University expects full-time students (i.e. those taking 12 units per semester) to devote a total of 48 hours per week to their studies. This means that you are expected to commit approximately 9 hours for a three-unit course of private study outside of your regular classes.
Students in this course are expected to attend all lectures throughout the semester plus one tutorial class each week.
Learning Activities Summary
Schedule Date Lecture & Workshop Topics Textbook Chapters Tutorial Program Small Group Discovery Assessment Week 1 3 March The Role of Market Research and the Research Process 1 & 2 Krispy Kreme Video Case Study (p37) – via MyUni Form Groups & Set Expectations (in tutorials) Week 2 10 March Public Holiday:
On-line Lecture: Writing a Proposal
P60 Q5, 8 & 9
Evaluation of a Research Proposal
Week 3 17 March Qualitative Research 3 Small Group Discovery Project Briefing session with ‘client’ Week 4 24 March Survey Research 5 Proposal Presentation Research Proposal & Presentation
Week 5 31 March Measurement and Survey Design 8 & 9 P282-3: Q2, Q6 & Q10
Survey Critique (in class)
Week 6 7 April Experiments and Observations 6 & 7 Small Group Discovery Questionnaire Design meeting with ‘client’ Client Meeting – Questionnaire Design (5%) Week 7 28 April Sampling and Data Collection 10 & 11 Discussion: Using Qualtrics Mid Semester On-line Quiz (Optional - 10%) Week 8 5 May Data Analysis: Tests of Differences 12 & 13 See MyUni for Data Sets and analysis required each week (bring laptop, or equivalent, to class) Week 9 12 May Data Analysis: Tests of Association 14 Week 10 19 May Data Analysis: Multivariate Analysis 15 Week 11 26 May Interpretation and Report Writing 16 P 593-4: Q1, Q5 & Q6 Week 12 2 June On-line Lecture: Recap of the Research Process Final Presentation Presentation of Findings Written Report (30%)
Exam Exam (30% or 40%)
Tutorials are an important component of your learning in this course. The communication skills developed in tutorials by regularly and actively participating in discussions are considered to be most important by the School and are highly regarded by employers and professional bodies.
Online Quizzes are an optional component of the course. There will be an online quiz available for you to complete each week. They consist of 25 multiple choice questions, can be done as many times as you like, and do not count for your assessment. The questions themselves test the theoretical components of the course. These self-check tests give you a great foundation for the optional Mid-Semester Online Quiz (10%).
The University's policy on Assessment for Coursework Programs is based on the following four principles:
- Assessment must encourage and reinforce learning.
- Assessment must enable robust and fair judgements about student performance.
- Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
- Assessment must maintain academic standards.
Assessment Due Date and time Weighting Related Learning Outcome Assessment 1
Research Proposal and Presentation
Written component by
Thursday 27 March
15% 2, 3, & 4 Assessment 2
Client Meeting – Questionnaire Design
5% 2, 4, & 5 Assessment 3 (Optional)
Mid Year Online Quiz
Friday 2 May
1 & 2 Assessment 4a
Research Report - Written
Submitted online by
Thursday 5 June
30% 2, 4, 5, 6, 7, 8 Assessment 4b
Research Report - Presentation
10% 2, 4, 5, 6, 7, 8 Final Exam
3 hours; closed book
(or 30% if optional assessment taken)
1, 2, 4, 7, & 8 Total 100%
* Some groups may be asked to schedule time outside of their assigned tutorial.
Assessment Related Requirements
- To gain a pass for this course, a mark of at least 45% must be obtained on the examination as well as a total of at least 50% overall. Students not achieving the minimum exam mark will be awarded no more than 49%.
o Supplementary exams will be offered to students who achieve 45-49% in the exam in accordance with University policy.
o Students achieving less than 45% for the exam – regardless of overall course mark – will receive a fail. This is when the student has shown nowhere near enough understanding of the course in the exam.
- All assignments are to be lodged prior to the due date and time. A late assignment where no extension has been granted will be penalised by a reduction of 5% of the mark given for each day, or part of a day, that it is late.
- Extensions to the due date of individual assessment may be granted under special circumstances. An extension request or application for supplementary exam based on illness or compassionate grounds must include the "Supporting Statement / Certification Form" that is page 4 of the Supplementary Assessment application available at: www.adelaide.edu.au/student/exams/pdfs/supp_applic.pdf Students applying for an extension based on medical reasons must visit their medical practitioner, with that approved University form, and have the medical practitioner complete it. A normal doctor's certificate will not be accepted.
- Legible hand-writing and the quality of English expression are considered to be integral parts of the assessment process. Marks may be deducted for poor hand-writing and grammatical expression.
- Students in this course are not permitted to take a DICTIONARY (English or English-Foreign) into the examination. In this course, the use of calculators in the examination is not permitted. Also, students are not permitted to bring mobile phones into the examination.
- Assessment rubrics will be provided in the tutorials and posted on MyUni.
Assessment DetailClient Meeting – Project Briefing – Not Assessed
Tutorial Class week beginning 17 March
The purpose of this session is to expose students to practical aspects of the market research process, such as client meetings. In this scenario, the ‘client’ will be the lecturer-in-charge and hence students will be able to ask questions one-on-one with the lecturer regardless of their tutorial.
At the beginning of any research project, there is often a Client Briefing meeting. This meeting provides the research supplier with the opportunity to clarify any aspects of the research brief and ensure that they have interpreted the client’s research problem appropriately. This is your opportunity to ask any further questions that may help to clarify your research design, sampling approach, and general research objectives.
Each group will have 10 minutes to meet with the ‘client’
Consideration should be given to the following:
• What is the general business problem and how did it come about?
• Who are the users of the research findings?
• Who is the appropriate target market(s)?
• Are there any sub-segments that need to be considered?
• What type of research methodology do you think would be required?
• What is the timeframe and budget?
Assessment 1: Research Proposal & Presentation (Individual) - 15%
Due: Presentation in Tutorial Class week beginning 24 March &
Written submission by Thursday 27 March (11.59pm via turnitin on MyUni)
The purpose of this assignment is to prepare a research proposal in response to the client brief provided in Week 1. You will be provided with some examples of what a research brief entails (see textbook chapter 2 and online lecture in week 2), however, this task will be a challenge as you will be exposed to issues such as sampling approach and research methodology that we will not cover in detail until much later in the course. The most important aspect to consider is the client’s business problem and how well your research objectives and research design address it.
Consideration should be given to the following:
• Defining the business problem and research objectives
• Selection of a research design
• Sampling approach
• Data gathering and analysis
• Final reports
Written Reports must be no more than 3 pages & presentations no longer than 10 mins
Although one report will be submitted as a group, each group will be able to nominate if they wish for sections to be marked individually. Consideration will be given to the cohesion of the report and sections penalised appropriately if this is not the case.
Group presentations will have a component to examine the quality of an individual’s presentation skills. Please see the Rubric on MyUni for further detail.
Assessment 2: Client Meeting – Questionnaire Design (Individual) - 5%
Due: Tutorial Class week beginning 7 April
The purpose of this assignment is to expose students to practical aspects of the market research process, such as client meetings. In this scenario, the ‘client’ will be the lecturer-in-charge and students will be able to present their data collection instrument for feedback.
Groups may choose to send their questionnaire (or other data collection instrument) to the lecturer-in-charge at least 24 hours before their meeting. Please clearly indicate the date and time of your tutorial as well as the names of the student’s in the group.
Each group will have 10 minutes to meet with the ‘client’
Consideration should be given to the following:
• Does the questionnaire design meet the research objectives?
• Are the questions worded appropriately?
• Does the questionnaire flow and easy to understand)?
• Will the response form allow facilitate your data analysis?
• What is the length of the questionnaire?
Although this meeting will be conducted as a group, assessment will be awarded at an individual level. Consideration given to the overall professionalism of the student and the insight and understanding provided during the session. Please see the Rubric on MyUni for further detail.
Optional Assessment 3: Mid-Year Online Quiz (Individual) - 10%
Due: Friday 2 May (before midnight)
The purpose of this assignment is to test the conceptual understanding of the theoretical topics covered in this course.
Each week there will be formative on-line quizzes that you can undertake for your own feedback on your performance (20 questions per week). At the end of week 7 there will be an optional on-line assessment with 50 multiple-choice questions of a similar nature to the questions asked throughout the previous weeks. Students will be given one hour to complete this test from when they start the test. The on-line quiz must be conducted on Friday 2 May between the hours of 9am and 11.59pm. The quiz will be generated from a bank of questions, with a random order generator and a random response code for each question – therefore, no two quizzes will be the same.
Once a student has started this quiz it will contribute to their final assessment.
Assessment 4a: Research Report - Written (Group) - 30%
Due: Thursday 5 June (before midnight)
The purpose of this assignment is to prepare a research report that summarises the findings from the research project you have conducted. Having defined your research problem, collected data and analysed it, this report allows you to bring it all together to demonstrate the market research process in action. You are expected to provide an overview of the aims and research method used, but primarily focus on the research findings and what that means for the business.
Consideration should be given to the following:
• An executive summary
• An overview of the business problem and research objectives
• An outline of the research methodology
• Presentation of the Results
• Conclusion and Recommendations
Written Reports should be no more than 25 pages (including appendices) and must be submitted via Turnitin on MyUni.
This assignment will be submitted and marked as a group assessment. If you are experiencing issues with the contribution of any group members please speak to your tutors and/or the lecturer-in-charge as early as possible – upon submission of the assignment is too late.
Please see the Rubric on MyUni for this assessment for further detail.
Assessment 4b: Research Report - Presentation (Individual) - 10%
Due: In tutorial week beginning 2 June
The purpose of this presentation is to provide students with an opportunity to present the key findings of their research project. In business, most research reports are presented to key stakeholder groups. It is up to the group to best determine the format and approach they wish to take for this presentation.
Consideration should be given to the following:
• The business problem to be addressed
• An outline of the research methodology and sampling approach
• An overview of key research findings
• Recommendations for business strategy
Presentations must be no longer than 10 minutes
Group presentations will have a component to examine the quality of an individual’s presentation skills. Please see the Rubric on MyUni for this assessment for further detail.
Assessment 5: Final Exam (Individual) - 40% (or 30% if Assessment 3 attempted)
During official exam period – Date TBA
There will be a 3-hour exam focussed on the theoretical components covered in this course. The content covered will include the topics addressed in the prescribed textbook and any material covered in lectures and tutorials.
SubmissionPresentation of Assignments
• Please retain a copy of all assignments submitted.
• All group assignments must be attached to a ‘Group Assignment Cover Sheet’, which must be signed and dated by all group members before submission – even for electronic submissions. All team members are expected to contribute approximately equally to a group assignment.
• Hardcopy submission should be made to the ground floor level 10 assignment box, with a digital copy to Turnitin by Midnight of the same day.
Lecturers can refuse to accept assignments, which do not have a signed acknowledgement of the University’s policy on plagiarism. This is a legal document that must be included with every submission.
Assignment Guidelines including Referencing Details
A copy of the Postgraduate Programs: Communication Skills Guide will have been given to you at the beginning of your program. This guide will assist you structure your assignments. A copy of the guide can also be downloaded from http://www.business.adelaide.edu.au/current/mba/download/2009MBACommSkillsGuide.pdf
This publication also provides guidelines on a range of other important communication skills including writing essays and management reports, making oral presentations etc.
In preparing any written piece of assessment for your postgraduate studies it is important to draw on the relevant ‘literature’ to support critical analysis. Also essential is to reference the literature used. Correct referencing is important because it identifies the source of the ideas and arguments that you present, and sometimes the source of the actual words you use, and helps to avoid the problem of plagiarism. (Further information on plagiarism is provided later in this course outline.)
The Harvard system is widely used in the Business School. Guidelines for the use of this style of referencing can be found in the Communication Skills Guide. Further assistance with referencing is available from the Faculty’s Learning Support Advisors. The contact details are provided on page 6 of the Communication Skills Guide.
Late Assignment Submission
Students are expected to submit their work by the due date to maintain a fair and equitable system. Extensions will generally only be given for medical or other serious reasons. All requests for extensions must be emailed to the lecturer in charge of the course before the due date. Each request will be assessed on its merits. A late assignment (without prior arrangement) will be penalised at a rate of 5% per day (or part thereof). Submitting your assignment late (with or without an extension) also means you miss the primary marking cycle; it probably will get returned to you a lot later than your classmates get theirs.
Return of Assignments
Lecturers aim to mark and return assignments to students within two (2) weeks of the due date with written feedback. Students are responsible for collecting their marked assignments from either their tutorials or lectures. If assignments aren’t collected after two (2) weeks, the assignments will be available at the Student Hub for two (2) weeks. The remaining assignments will only be posted out to the students, if the correct mailing addresses are on the assignments.
Copies must also be submitted to Turnitin
Each assignment must also be submitted to www.turnitin.com by midnight that the assignment is due. Only one member of each group needs to do this, but you must put a copy into Turnitin. This is an academic integrity software that simply checks that you are the authentic owner of the report you submitted. Not doing this creates all the same risks for you as if you hadn’t put the hardcopy in at all; penalties and/or longer waits for your marked papers.
Grades for your performance in this course will be awarded in accordance with the following scheme:
M10 (Coursework Mark Scheme) Grade Mark Description FNS Fail No Submission F 1-49 Fail P 50-64 Pass C 65-74 Credit D 75-84 Distinction HD 85-100 High Distinction CN Continuing NFE No Formal Examination RP Result Pending
Further details of the grades/results can be obtained from Examinations.
Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.
Final results for this course will be made available through Access Adelaide.
The University places a high priority on approaches to learning and teaching that enhance the student experience. Feedback is sought from students in a variety of ways including on-going engagement with staff, the use of online discussion boards and the use of Student Experience of Learning and Teaching (SELT) surveys as well as GOS surveys and Program reviews.
SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy (http://www.adelaide.edu.au/policies/101/) course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.
- Academic Support with Maths
- Academic Support with writing and speaking skills
- Student Life Counselling Support - Personal counselling for issues affecting study
- International Student Support
- AUU Student Care - Advocacy, confidential counselling, welfare support and advice
- Students with a Disability - Alternative academic arrangements
- Reasonable Adjustments to Teaching & Assessment for Students with a Disability Policy
Policies & Guidelines
This section contains links to relevant assessment-related policies and guidelines - all university policies.
- Academic Credit Arrangement Policy
- Academic Honesty Policy
- Academic Progress by Coursework Students Policy
- Assessment for Coursework Programs
- Copyright Compliance Policy
- Coursework Academic Programs Policy
- Elder Conservatorium of Music Noise Management Plan
- Intellectual Property Policy
- IT Acceptable Use and Security Policy
- Modified Arrangements for Coursework Assessment
- Student Experience of Learning and Teaching Policy
- Student Grievance Resolution Process
Students are reminded that in order to maintain the academic integrity of all programs and courses, the university has a zero-tolerance approach to students offering money or significant value goods or services to any staff member who is involved in their teaching or assessment. Students offering lecturers or tutors or professional staff anything more than a small token of appreciation is totally unacceptable, in any circumstances. Staff members are obliged to report all such incidents to their supervisor/manager, who will refer them for action under the university's student’s disciplinary procedures.
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