COMMGMT 3506 - Managing Conflict and Change III
North Terrace Campus - Semester 1 - 2014
General Course Information
Course Code COMMGMT 3506 Course Managing Conflict and Change III Coordinating Unit Adelaide Business School Term Semester 1 Level Undergraduate Location/s North Terrace Campus Units 3 Contact Up to 3 hours per week Prerequisites COMMGMT 2500 or COMMGMT 2500NA Course Description This course will introduce students to the theory and practice of negotiation, conflict management and change management in the workplace. Using various models the course will help students to develop an understanding of the importance of structured negotiation as a means of achieving effective organisational outcomes. It will also explore different strategies for dealing with conflict and implementing organisational change and the potential outcomes, both positive and negative, of the chosen strategy.
Course Coordinator: Dr Marilyn ClarkeLecturer-in-charge Name: Dr Marilyn Clarke
Location: Room 10.52, 10 Pulteney Street
Telephone: 8313 5687
Course Website: www.myuni.adelaide.edu.au
Tutors Please refer to MyUni for names and contact details
The full timetable of all activities for this course can be accessed from Course Planner.Workshops: Commence in week one. Membership of workshops is to be finalised by the end of the second week of semester. Students wishing to swap between classes after this time should contact the lecturer-in-charge but should be aware that their request may not be approved.
The full timetable of all activities for this course can be accessed from the Course Planner at https://access.adelaide.edu.au/courses/search.asp
Course Learning OutcomesBy the end of this course, students should be able to:
- Demonstrate an understanding of the causes of conflict in organisations and different strategies for managing conflict.
- Apply conflict management and negotiation concepts and theory to practical exercises.
- Describe the key elements associated with organisational change
- Explain the use of conflict management and negotiation concepts in the effective management of organisational change.
- Write a report that clearly demonstrates a critical understanding of core course concepts
University Graduate Attributes
This course will provide students with an opportunity to develop the Graduate Attribute(s) specified below:
University Graduate Attribute Course Learning Outcome(s) Knowledge and understanding of the content and techniques of a chosen discipline at advanced levels that are internationally recognised. 1,2,3,4 The ability to locate, analyse, evaluate and synthesise information from a wide variety of sources in a planned and timely manner. 2,5 An ability to apply effective, creative and innovative solutions, both independently and cooperatively, to current and future problems. 5 Skills of a high order in interpersonal understanding, teamwork and communication. 2 An awareness of ethical, social and cultural issues within a global context and their importance in the exercise of professional skills and responsibilities. 1,3
Required ResourcesSelected Readings
Recommended ResourcesThis item is on reserve:
Lewicki, R.J. Barry, B. and Saunders, D.M. 2010. Negotiation, 6th ed. McGraw-Hill/Irwin, Boston.
Fisher, R. Ury, W. L. and Patton, B., 1999. Getting to yes: negotiating agreement without giving in. 2nd Penguin Books, New York.
Lewicki, R.J. 2011 Mastering Business Negotiation: A Working Guide to Making Deals and Resolving Conflict. Hoboken : John Wiley & Sons, Inc. [San Francisco. electronic resource]
Lewicki, R.J. Barry, B. and Saunders, D.M. 2010. Essentials of Negotiation, 5th ed. McGraw-Hill/Irwin, Boston.
Pruitt, D G and Carnevale, P. J.1993. Negotiation in social conflict, Open University Press, Buckingham.
Hughes, M.2006 Change Management: A Critical Perspective, London : Chartered Institute of Personnel and Development
Carnall, C. 2007 Managing change in organizations 5th ed. Harlow:Prentice Hall/Financial Times
Senior, B. and Fleming J. 2006 Organisational change Harlow ; 3rd Ed Sydney : Financial Times Prentice Hall
Harvard management communication letter: a newsletter from Harvard Business School Publishing
International Journal of Conflict Management
Journal of Change Management
Online LearningLectures will be recorded and made available on MyUni. Please refer to MyUni for additional resources that may be added throughout the semester.
Learning & Teaching Activities
Learning & Teaching ModesThis course will be taught as a one-hour weekly lecture supported by a two-hour weekly workshop. Workshops are an important component of your learning. Students are expected to attend all classes and to prepare are required before coming to class. The communication skills developed in tutorials by regularly and actively participating in discussions are considered to be most important by the School and are highly regarded by employers and professional bodies.
The information below is provided as a guide to assist students in engaging appropriately with the course requirements.The information below is provided as a guide to assist students in engaging appropriately with the course requirements.
The University expects full-time students (i.e. those taking 12 units per semester) to devote a total of 48 hours per week to their studies. This means that for a three-unit course you are expected to commit approximately 9 hours of private study outside of your regular classes. This time commitment will include reading the relevant text book chapter, preparing for tutorials, and other assessment tasks.
Learning Activities Summary
Week Lecture Topic 1 Conflict in organisations – optional or inevitable? 2 Conflict handling styles 3 The nature of negotiation 4 The importance of trust 5 MAJOR NEGOTIATION 6 Other ways to deal with disputes SEMESTER BREAK 7 Organisational change – a trigger for conflict? 8 The value of change models 9 Responses to change 10 The role of leaders in the change process 11 Playing games - power and politics 12 Consolidating change
The University's policy on Assessment for Coursework Programs is based on the following four principles:
- Assessment must encourage and reinforce learning.
- Assessment must enable robust and fair judgements about student performance.
- Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
- Assessment must maintain academic standards.
Assessment Item Due Date and Time Weighting Related Learning Outcome Workshop participation N/A 10% 1,2 Negotiation report TBA 30% 1,2,5 Group presentation (and executive summary) Weeks 9 & 10 20% 1,2,3,4 Research report Week 12 40% 1,3,4,5 Total 100%
Assessment Related RequirementsIt is a requirement that students attend ALL workshops (see below for further details).
To gain a pass in this course, a mark of at least 45% must be obtained in the examination as well as a total of at least 50% overall. Students not achieving the minimum exam mark will be awarded no more than 49%.
Please note that to be eligible for Additional Assessment (previously referred to as Supplementary Examinations) in this course ALL required assessment tasks must be submitted.
Workshop participation – 10%
Attendance at workshops is compulsory. Marks will be allocated for preparation and participation, not for attendance, although tutors will keep an attendance record.
If you are unable to attend a class please advise your tutor by email and where possible provide a medical certificate.
Negotiation report 30%
Further details will be available in week 1
Group presentation (weighting 20%)
Further details will be available in week 1
Research Report – 40%, 2000-2500 words
Further details will be available in week 1
- Please note that all requests for extensions should be directed in writing to the Lecturer-in charge no later than 48 hours before the due date. Extension requests after this time will only be granted for exceptional circumstances. This does not include poor time management or poor file management.
- Extensions to the due date of individual and group assessment may be granted under special circumstances. An extension request based on illness or on exceptional personal circumstances must include the "Supporting Statement / Certification Form" that is on p. 4 of the Supplementary Assessment application available at:
b. Students applying for an extension based on medical reasons must visit their medical practitioner, with the approved University form, and have the medical practitioner complete it. A normal doctor's certificate will not be accepted.
- All assignments are to be lodged at, or prior to, the due date and time. A late assignment where no extension has been granted will be penalised by a reduction of 5% of the mark given for each day, or part of a day, that it is late.
- Assessment marks prior to the final exam will be displayed on the course website. Students are encouraged to check their marks and notify the Lecturer-in-Charge of any discrepancies.
- Legible hand-writing and the quality of English expression are considered to be integral parts of the assessment process. Marks may be deducted in the final examination because of poor handwriting.
- Students in this course are not permitted to take a DICTIONARY (English or English-Foreign) into the examination.
Presentation of Assignments
- Students must retain a copy of all assignments submitted.
- All individual assignments must be attached to an Assignment Cover Sheet that must be signed and dated by the student before submission. Lecturers will withhold students’ results until such time as the student has signed the Assignment Cover Sheet.
- All group assignments must be attached to a Group Assignment Cover Sheet that must be signed and dated by all group members before submission. All team members are expected to contribute approximately equally to a group assignment.
- Students may not submit work for an assignment that has previously been submitted for this course or any other course.
- Markers can refuse to accept assignments that do not have a signed acknowledgement of the University’s Policy on Plagiarism: www.adelaide.edu.au/policies/230/
Grades for your performance in this course will be awarded in accordance with the following scheme:
M10 (Coursework Mark Scheme) Grade Mark Description FNS Fail No Submission F 1-49 Fail P 50-64 Pass C 65-74 Credit D 75-84 Distinction HD 85-100 High Distinction CN Continuing NFE No Formal Examination RP Result Pending
Further details of the grades/results can be obtained from Examinations.
Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.
Final results for this course will be made available through Access Adelaide.
Supplementary assessment – please note that supplementary assessments will not be offered in this course. Students are also not permitted to resubmit work completed in previous years.
Appeal of grade – students who wish to appeal their mark for an assessment item should initially discuss their concerns with their tutor. If they are still dissatisfied they should then make contact with the Lecturer-in-charge. Any student who, after discussion of the result with the lecturer in charge, is still dissatisfied with the mark awarded for a particular piece of assessment work, and who has specific grounds for objecting to the mark, may lodge a written request for a review of the result or an independent second assessment with the Head of Discipline or School within 10 University business days from the date of notification of the result. Such a written request must contain details of the grounds on which the objection is based. Requests must include a summary of the reasons the student believes his or her assessment work deserves a higher mark. These reasons must be directly related to the academic quality of the work
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SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy (http://www.adelaide.edu.au/policies/101/) course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.
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