PSYCHOL 6600OL - Professional and Interpersonal Skills

Online - Online Teaching 3 - 2022

In this course, students will develop key interpersonal communication and interview skills, including active listening, clarifying and reflecting, effective questioning, summarising and paraphrasing, developing rapport and empathic responding. Students will learn how to appropriately integrate these skills into culturally responsive professional practice, and engage in reflective practice to determine areas for further development. They will also begin to demonstrate basic assessment skills through case formulation. Key aspects of the course include the application of knowledge and skills related to interprofessional collaboration and cultural responsiveness, as well as practice across diverse professional settings.

  • General Course Information
    Course Details
    Course Code PSYCHOL 6600OL
    Course Professional and Interpersonal Skills
    Coordinating Unit Psychology
    Term Online Teaching 3
    Level Postgraduate Coursework
    Location/s Online
    Units 3
    Contact Up to 2 hours per week
    Available for Study Abroad and Exchange N
    Restrictions Available to Graduate Diploma in Psychology (Advanced) (OL) students only
    Course Description In this course, students will develop key interpersonal communication and interview skills, including active listening, clarifying and reflecting, effective questioning, summarising and paraphrasing, developing rapport and empathic responding. Students will learn how to appropriately integrate these skills into culturally responsive professional practice, and engage in reflective practice to determine areas for further development. They will also begin to demonstrate basic assessment skills through case formulation. Key aspects of the course include the application of knowledge and skills related to interprofessional collaboration and cultural responsiveness, as well as practice across diverse professional settings.
    Course Staff

    Course Coordinator: Dr Tiffany Lavis

    Course Timetable

    The full timetable of all activities for this course can be accessed from Course Planner.

    Full details of each week's activities can be found in MyUni.
  • Learning Outcomes
    Course Learning Outcomes
    1 Determine and integrate culturally responsive practices in interviewing and professional communication.
    2 Demonstrate professional communication skills, including active listening, reflection and clarifying, effective questioning, summarising and paraphrasing.
    3 Demonstrate effective rapport-building skills in a professional interview.
    4 Respond appropriately to diverse psychological problems within a professional setting.
    5 Reflect upon and appraise feedback on communication norms and interview techniques used in a professional setting.
    University Graduate Attributes

    This course will provide students with an opportunity to develop the Graduate Attribute(s) specified below:

    University Graduate Attribute Course Learning Outcome(s)

    Attribute 1: Deep discipline knowledge and intellectual breadth

    Graduates have comprehensive knowledge and understanding of their subject area, the ability to engage with different traditions of thought, and the ability to apply their knowledge in practice including in multi-disciplinary or multi-professional contexts.

    1, 4

    Attribute 2: Creative and critical thinking, and problem solving

    Graduates are effective problems-solvers, able to apply critical, creative and evidence-based thinking to conceive innovative responses to future challenges.

    1, 4

    Attribute 3: Teamwork and communication skills

    Graduates convey ideas and information effectively to a range of audiences for a variety of purposes and contribute in a positive and collaborative manner to achieving common goals.

    3, 5

    Attribute 4: Professionalism and leadership readiness

    Graduates engage in professional behaviour and have the potential to be entrepreneurial and take leadership roles in their chosen occupations or careers and communities.

    1, 2, 3

    Attribute 5: Intercultural and ethical competency

    Graduates are responsible and effective global citizens whose personal values and practices are consistent with their roles as responsible members of society.

    1, 2, 4

    Attribute 6: Australian Aboriginal and Torres Strait Islander cultural competency

    Graduates have an understanding of, and respect for, Australian Aboriginal and Torres Strait Islander values, culture and knowledge.

    1, 5

    Attribute 7: Digital capabilities

    Graduates are well prepared for living, learning and working in a digital society.

    3, 5

    Attribute 8: Self-awareness and emotional intelligence

    Graduates are self-aware and reflective; they are flexible and resilient and have the capacity to accept and give constructive feedback; they act with integrity and take responsibility for their actions.

    4, 5
  • Learning Resources
    Required Resources
    This is a fully online offering using MyUni. Students will require access to the internet to access course content and will be provided with curated required and recommended readings and resources. They will use a telecommunications application (Zoom) to engage in online tutorials.
    Recommended Resources
    Detailed reading lists will be provided within course modules; all reading will be accessible online. Assignments will be submitted via Turnitin.
    Online Learning

    This is a fully online offering. MyUni will be used for all course materials, communication, links to curated resources, online tutorial support and assignments including submissions, feedback and grades.

     

    Best practice for accelerated online learning at the University of Adelaide will be used, and will include the following elements:

    1) Announcement

    2) Syllabus Outlines

    3) Assessment Overviews

    4) Detailed assessment guidance for each assessment piece

    5) Discussion boards

    6) Turn-it-in

    7) Modules

    8) Group Collaboration Area

    9) Course Readings
  • Learning & Teaching Activities
    Learning & Teaching Modes

    Engagement with course content is facilitated by online videos, interactive online activities, curated readings and resources, and self-directed study supported by weekly online 90 minute tutorial sessions.

    There are 6 Weekly Modules with learning scaffolded across the modules to ensure that students develop deep discipline knowledge as well as the academic literacy, research skills and capacity to apply and communicate their understanding as specified for an AQF8 level offering.

     Students will complete all of the following activities online;

    • Read the material presented in Canvas and participate in the interactive exercises, which will expand upon the material more thoroughly.
    • Watch the videos that are in the course to learn about key concepts.
    • Complete the exercises putting work into practice.
    • Participate in the discussion boards & interactive group sessions.
    • Attempt all the quizzes for learning purposes and are not graded to assist in parts of the course or ask for help on the discussion boards.
    Complete readings online and use communication tools to interact and expand on content.
    Workload

    The information below is provided as a guide to assist students in engaging appropriately with the course requirements.

    Hours per Week
    Tutorials: 1.5 hours
    Tutorial Preparation: 1 hour
    Assessment Related Tasks: 8.5 hours
    Engaging with online activities: 9 hours
    Weekly Reading/Study: 5 hours
    Learning Activities Summary
    The course is presented over six weeks, with one module per week:

    1. Interviewing Styles and Skills

    2. Application of Skills in Reflective Psychological Practice

    3. Interprofessional Practice — Collaboration and Team Care Provision

    4. Professional Communication with Culturally and Linguistically Diverse Clients

    5. Case Formulation

    6. Applying Professional and Interpersonal Skills
    Specific Course Requirements
    N/A
  • Assessment

    The University's policy on Assessment for Coursework Programs is based on the following four principles:

    1. Assessment must encourage and reinforce learning.
    2. Assessment must enable robust and fair judgements about student performance.
    3. Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
    4. Assessment must maintain academic standards.

    Assessment Summary
    Assessment Task Task Type % Weighting Hurdle Requirement
    Course Learning Outcomes being assessed
    Assessment 1: Short-Answer Questions: Professional Communication Summative

    20%

    No 2
    Assessment 2: Part A - Interview Summative 20% No 2, 3
    Assessment 2: Part B – Reflective Practice Summative 20% No 4, 5
    Assessment 3: Case Formulation Summative 40% No 1, 4
    Assessment Related Requirements
    There are no assessment related requirements for this course.
    Assessment Detail
    Assessment 1: SAQs: Professional Communication
    Students will complete five short-answer questions to gauge their knowledge of the key competencies and skills required for each stage of an interview. This will cover key communication skills, including:

    • determining methods for building rapport
    • active listening
    • reflection and clarifying
    • effective questioning
    • summarising and paraphrasing.

    Students will complete written responses (total of 1,000 words) to demonstrate their knowledge and the appropriate application of the key skills outlined above. The purpose of this assessment is to evaluate the advanced knowledge of students as it relates to each stage of the interview.

    Assessment 2: Part A & Part B – Interview & Reflective Practice
    Assessment 2 (Part A [7-minute video] and Part B [800 words]) assesses professional communication and interpersonal skills, including identifying areas for further development. In Assessment 2—Part A, students will conduct a 7-minute interview (via Zoom), which will be recorded and observed by the tutor. The interview is standardised. Students are evaluated on their demonstration of key interview behaviours. The evaluation by the tutor is withheld until the student has completed a reflective assessment of their own performance (Part B).

    Assessment 3: Case Formulation (2000 words)
    Students will apply culturally appropriate responses to a culturally and linguistically diverse (CALD) case study. The purpose of this assessment is for students to use critical analysis to apply their knowledge in relation to advanced professional communication and interpersonal skills and case formulation.
    Submission
    All assessment occurs online: e-submission, checking for academic integrity in written assessments, e-marking and uploading of videos and other content for both summative and formative assessment task.
    Course Grading

    Grades for your performance in this course will be awarded in accordance with the following scheme:

    M10 (Coursework Mark Scheme)
    Grade Mark Description
    FNS   Fail No Submission
    F 1-49 Fail
    P 50-64 Pass
    C 65-74 Credit
    D 75-84 Distinction
    HD 85-100 High Distinction
    CN   Continuing
    NFE   No Formal Examination
    RP   Result Pending

    Further details of the grades/results can be obtained from Examinations.

    Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.

    Final results for this course will be made available through Access Adelaide.

  • Student Feedback

    The University places a high priority on approaches to learning and teaching that enhance the student experience. Feedback is sought from students in a variety of ways including on-going engagement with staff, the use of online discussion boards and the use of Student Experience of Learning and Teaching (SELT) surveys as well as GOS surveys and Program reviews.

    SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy (http://www.adelaide.edu.au/policies/101/) course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.

  • Student Support

    Counselling for Fully Online Postgraduate Students

    Fully online students can access counselling services here:

    Phone: 1800 512 155 (24/7) 

    SMS service: 0439 449 876 (24/7) 

    Email: info@assureprograms.com.au

    Go to the Study Smart Hub to learn more, or speak to your Student Success Advisor (SSA) on 1300 296 648 (Monday to Thursday, 8.30am–5pm ACST/ACDT, Friday, 8.30am–4.30pm ACST/ACDT)

  • Policies & Guidelines
  • Fraud Awareness

    Students are reminded that in order to maintain the academic integrity of all programs and courses, the university has a zero-tolerance approach to students offering money or significant value goods or services to any staff member who is involved in their teaching or assessment. Students offering lecturers or tutors or professional staff anything more than a small token of appreciation is totally unacceptable, in any circumstances. Staff members are obliged to report all such incidents to their supervisor/manager, who will refer them for action under the university's student’s disciplinary procedures.

The University of Adelaide is committed to regular reviews of the courses and programs it offers to students. The University of Adelaide therefore reserves the right to discontinue or vary programs and courses without notice. Please read the important information contained in the disclaimer.