INTBUS 7015 - Cross-Cultural Management and Negotiation (M)

North Terrace Campus - Trimester 3 - 2017

This course explores the effect of cultural differences on organisational behaviour and negotiation in the global context. It exposes students to issues and problems that inevitably arise in international business when managers have to deal with culturally determined differences in values, attitudes and behaviours. The course assists students in developing cross-cultural communication competence and management and negotiation skills to successfully solve problems and capitalise on opportunities in a multicultural environment. Specific topics include understanding the foundations of culture and cultural frameworks; cross-cultural verbal and non-verbal communication and communication styles; motivation, leadership and decision making across cultures; negotiation and conflict resolution in global business settings; understanding organisational culture; managing multicultural teams and culturally diverse organisations. Students have an opportunity to study concepts and theories from cross-cultural psychology and management. They apply the acquired knowledge and gain relevant skills during hands-on activities such as scenario-based discussions, case studies and simulations.

  • General Course Information
    Course Details
    Course Code INTBUS 7015
    Course Cross-Cultural Management and Negotiation (M)
    Coordinating Unit Adelaide Business School
    Term Trimester 3
    Level Postgraduate Coursework
    Location/s North Terrace Campus
    Units 3
    Contact Up to 36 hours per trimester
    Available for Study Abroad and Exchange Y
    Incompatible COMMGMT 7015
    Assessment Exam/assignments/tests/ group projects as prescribed at first lecture
    Course Staff

    Course Coordinator: Dr Olga Muzychenko

    Dr. Olga Muzychenko

    Biography/ Background

    Olga Muzychenko is a lecturer at the University of Adelaide Business School where she teaches MBA and MIB courses. Her areas of expertise and research interests span across Cross-Cultural Management, Entrepreneurship and International Business. Olga's past research looked at various aspects of internationalisation of small and medium-sized enterprises, entrepreneurship education and training, management of cultural diversity, and psychological dimensions of international entrepreneurship. Her current research interest is application of mindfulness in the workplace. After commencing her academic career Olga has been retaining link with the business community acting as a consultant to small and medium sized enterprises in Europe and Australia as well as the Enterprise Development Section of the International Labour Organisation. Her professional expertise is complemented with experience of working and living in different countries such as France, Italy, the UK, Singapore, Hong Kong, China, Russia and Armenia.

    PhD (Adel)
    MSc (Stirling)
    BA (Hons)(MSU)

    Course Timetable

    The full timetable of all activities for this course can be accessed from Course Planner.

  • Learning Outcomes
    Course Learning Outcomes
    On successful completion of this course, students will be able to:
    1 Recognize socio -cultural factors and understand their effect on individuals, organisations and the business environment
    2 Identify culturally contingent management practices and analyse challenges and opportunities they create for organisations operating in a global setting
    3 Demonstrate cultural sensitivity and communicate effectively across cultures
    4 Use understanding of cultural differences in behaviour and mindsets to prepare for international negotiation
    5 Apply theory to design effective managerial responses to cross-cultural situations at the interpersonal and organisational levels

    University Graduate Attributes

    This course will provide students with an opportunity to develop the Graduate Attribute(s) specified below:

    University Graduate Attribute Course Learning Outcome(s)
    Deep discipline knowledge
    • informed and infused by cutting edge research, scaffolded throughout their program of studies
    • acquired from personal interaction with research active educators, from year 1
    • accredited or validated against national or international standards (for relevant programs)
    Critical thinking and problem solving
    • steeped in research methods and rigor
    • based on empirical evidence and the scientific approach to knowledge development
    • demonstrated through appropriate and relevant assessment
    Teamwork and communication skills
    • developed from, with, and via the SGDE
    • honed through assessment and practice throughout the program of studies
    • encouraged and valued in all aspects of learning
    Career and leadership readiness
    • technology savvy
    • professional and, where relevant, fully accredited
    • forward thinking and well informed
    • tested and validated by work based experiences
    Intercultural and ethical competency
    • adept at operating in other cultures
    • comfortable with different nationalities and social contexts
    • able to determine and contribute to desirable social outcomes
    • demonstrated by study abroad or with an understanding of indigenous knowledges
    1, 2,3,4,5
    Self-awareness and emotional intelligence
    • a capacity for self-reflection and a willingness to engage in self-appraisal
    • open to objective and constructive feedback from supervisors and peers
    • able to negotiate difficult social situations, defuse conflict and engage positively in purposeful debate
  • Learning Resources
    Required Resources

    Course materials posted on MyUni: Case studies, exercises, and library links to readings.
    Recommended Resources
    Adler, N. (2003). International Dimensions of organisational behavior (3rd Edition) South-Western College Publishing, Ohio, USA

    Axtel, (1998). Gestures: the dos and taboos of body language around the world.

    Bartlett, C.A. & Ghoshal, S. (1989). Managing Across Borders. Harvard Business School Press.

    Brislin, R. (1993). Understanding culture’s influence on behavior. Fort Worth: Harcourt Brace.

    Cope, B. & Kalantzis, (1997). Productive diversity: A new Australian model for work and management. Sydney: Pluto Press.

    Furnham, A. & Bochner, S. (1989). Culture shock: Psychological reactions to unfamiliar environments. London: Routledge & Kegan Paul.

    Gudykunst, W. & Ting-Toomey, S. (1988). Culture and interpersonal communication. NewburyPark: Sage.

    Hall, E. (1977) The silent language. NY: Fawsett.

    Hall, E. T. (1976). Beyond culture. New York: Anchor Press.

    Hofstede, G., Hofstede, G.I., and Minkov, M. (2010). Cultures and organisations: Software of the mind. London: McGraw Hill.

    Irwin, H. (1996). Communicating with Asia. Understanding people and customs. Australia: Allen & Unwin.

    Kluckhohn, F. & Strodtbeck, F. (1961). Variations in value orientation. New York: Harper & Row.

    Lewis, R. (1999). When cultures collide: Managing successfully across cultures. Nicolas Brealey Publishing, London

    Littlejohn, S. (1996). Theories of Human Communication. Wadsworth Publishing Company, California, USA

    Lustig, M. & Koester, I. (1993). Intercultural competence: Interpersonal communication across cultures. New York: Harper Collins.

    Martin, J.N. & Nakayama, T.K. (1997). Intercultural communication in context. USA: Mayfield Publication Company.

    Morris, D. (1994). The human animal. London, BBC books.

    Trompenaars, F., and Hampden-Turner, C. (1997). Riding the Waves of Culture, Nicholas Brealey, London.

    Trompenaars, F., and Hampden-Turner, C. (2001). Building Cross-cultural competence: How to create wealth from conflicting values . New York: John Wiley and Sons.

    Trompenaars, F., and Hampden-Turner, C. (2004). Managing people across cultures. Chichester: Capstone.

    Wiseman, R. & Koester, I. (1993). Intercultural communication competence. Newbury Park: Sage.

    International Journal of Intercultural Relations
    Journal of International Business Studies
    Journal of Cross-Cultural Psychology
    International Sociological Journal
    Harvard Business Review
    International Journal of Cross-cultural Management
    Online Learning
    In preparation for each lecture please visit MyUni course site to access course materials. The lecturer’s PowerPoint files, case studies and exercises for each session will be posted on MyUni weekly. Power point lecture notes offer both a summary of important material and some supplementary information. My Uni will also be used be the lecturer to post important messages.
  • Learning & Teaching Activities
    Learning & Teaching Modes
    This course is offered in blended learning mode with the face-to-face component offered as intensives.

    The information below is provided as a guide to assist students in engaging appropriately with the course requirements.

    As a guide, a 3 unit course comprises a total of 156 hours work (this includes face-to-face contact, any online components, and self directed study).
    Learning Activities Summary
    Table Caption
    Topic 1 Understanding culture: Values, world views and socio-cultural systems.
    Reference material: Course Material folder on MyUni
    Activities: Self-awareness exercise
    Topic 2 Cultural dimensions theories: The practical applicability and limitations.
    Reference material: Course Materials folder on MyUni
    Activities: Case study, self-awareness exercises
    Topic 3 The impact of cultural differences on individuals. Verbal and non-verbal communication across cultures.
    Reference material: Course Materials folder on MyUni
    Activities: Case study, self-awareness exercises
    Topic 4 Conflict and ethics across cultures.
    Reference material: Course Materials folder on MyUni
    Activities: Case studies and mini scenarios
    Topic 5 Decision making and leadership across cultures.
    Reference material: Course Materials folder on MyUni
    Activities: Case studies
    Topic 6 Cross-cultural negotiation: The process and strategies
    Reference material: Course Materials folder on MyUni
    Activities: Case study, role play
    Topic 7 Cultural aspects of international business negotiations.
    Reference material: Course Materials folder on MyUni
    Activities: Presentations, case study
    Topic 8 Motivating across cultures.
    Reference material: Course Materials folder on MyUni
    Activities: Role play
    Topic 9 Organisational culture and national culture. Cultural aspects of mergers and acquisitions.
    Reference material: Course Materials folder on MyUni
    Activities: Case study
    Topic 10 Managing multicultural teams.
    Reference material: Course Materials folder on MyUni
    Activities: Case study
    Topic 11 Management of Cultural Diversity.
    Reference material: Course Materials folder on MyUni
    Activities: Case study
    Final exam
    Specific Course Requirements
    Small Group Discovery Experience
  • Assessment

    The University's policy on Assessment for Coursework Programs is based on the following four principles:

    1. Assessment must encourage and reinforce learning.
    2. Assessment must enable robust and fair judgements about student performance.
    3. Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
    4. Assessment must maintain academic standards.

    Assessment Summary
    Assessment Task Task Type Weighting Learning Outcome
    Reflective report: Culture visit or
    Critical incident
    Individual 20% 1,3
    Presentation Group 10% 1-4
    Report Group 20% 1,2,4,5
    Participation Individual 10% 1-5
    Final Examination Individual 40% 1-5
    Total 100%
    For specific due dates please see the MyUni page.
    Assessment Detail

    No information currently available.

    You are required to submit your assignments as Word.doc(x) file. Please upload your file on MyUni via Turnitin. PDF files, assignments not complying with formatting requirements, and not uploaded on Turnitin will not be accepted.

    A hard copy with a signed assignment cover sheet must be submitted to the lecturer in class unless an alternative arrangement was made.
    Course Grading

    Grades for your performance in this course will be awarded in accordance with the following scheme:

    M10 (Coursework Mark Scheme)
    Grade Mark Description
    FNS   Fail No Submission
    F 1-49 Fail
    P 50-64 Pass
    C 65-74 Credit
    D 75-84 Distinction
    HD 85-100 High Distinction
    CN   Continuing
    NFE   No Formal Examination
    RP   Result Pending

    Further details of the grades/results can be obtained from Examinations.

    Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.

    Final results for this course will be made available through Access Adelaide.

  • Student Feedback

    The University places a high priority on approaches to learning and teaching that enhance the student experience. Feedback is sought from students in a variety of ways including on-going engagement with staff, the use of online discussion boards and the use of Student Experience of Learning and Teaching (SELT) surveys as well as GOS surveys and Program reviews.

    SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy ( course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.

  • Student Support
  • Policies & Guidelines
  • Fraud Awareness

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