LAW 6514 - Consumer Law Practice

North Terrace Campus - Semester 2 - 2020

An entry-level lawyer who practises in consumer law should be able to advise clients on the procedures and remedies available in relation to consumer protections complaints and disputes; and represent the client in any related negotiations or proceedings.

  • General Course Information
    Course Details
    Course Code LAW 6514
    Course Consumer Law Practice
    Coordinating Unit Adelaide Law School
    Term Semester 2
    Level Postgraduate Coursework
    Location/s North Terrace Campus
    Units 3
    Contact Online Intensive
    Available for Study Abroad and Exchange N
    Assumed Knowledge LLB
    Restrictions Available to GDLP students only.
    Assessment Assessment in this course will include the following: Drafting a letter of demand, preparing a consumer dispute checklist and attendance at oral assessment to provide client advice.
    Course Staff

    Course Coordinator: Desiree Holland

    Course Supervisor-George Kamencak

    Adelaide Law School Liaison Academic- Dr Mark Giancaspro
    Course Timetable

    The full timetable of all activities for this course can be accessed from Course Planner.

    This course will be taught intensively online only.

    Topic 1- Overview of Consumer Law and regulatory framework

    Topic 2 Consumer law dispute resolution - remedies and options

    Topic 3-Representing the client in a consumer law dispute
  • Learning Outcomes
    Course Learning Outcomes

    Course Learning Outcomes

    On successful completion of this course, students will be able to:
    1 Demonstrate knowlege of the legal principles of consumer law.
    2 Critically evaluate and interpret information necessary to perform competently as graduate entry lawyer in the field of consumer protection.
    3 Apply different formats to create works containing effective, clear communication in the field of consumer protection.
    4 Identify relevant legal strategies to apply with the practice of Consumer Law, appropriate to a graduate entry lawyer and represent clients in related negotiations or proceedings.
    5 Identify and apply ethical principles which govern legal practice in the field of consumer protection.
    6 Demonstrate skills in communicating orally and in writing to advise clients on the procedures and remedies available in relation to consumer protections complaints and disputes.
    University Graduate Attributes

    This course will provide students with an opportunity to develop the Graduate Attribute(s) specified below:

    University Graduate Attribute Course Learning Outcome(s)
    Deep discipline knowledge
    • informed and infused by cutting edge research, scaffolded throughout their program of studies
    • acquired from personal interaction with research active educators, from year 1
    • accredited or validated against national or international standards (for relevant programs)
    Critical thinking and problem solving
    • steeped in research methods and rigor
    • based on empirical evidence and the scientific approach to knowledge development
    • demonstrated through appropriate and relevant assessment
    Teamwork and communication skills
    • developed from, with, and via the SGDE
    • honed through assessment and practice throughout the program of studies
    • encouraged and valued in all aspects of learning
    Career and leadership readiness
    • technology savvy
    • professional and, where relevant, fully accredited
    • forward thinking and well informed
    • tested and validated by work based experiences
    Intercultural and ethical competency
    • adept at operating in other cultures
    • comfortable with different nationalities and social contexts
    • able to determine and contribute to desirable social outcomes
    • demonstrated by study abroad or with an understanding of indigenous knowledges
    Self-awareness and emotional intelligence
    • a capacity for self-reflection and a willingness to engage in self-appraisal
    • open to objective and constructive feedback from supervisors and peers
    • able to negotiate difficult social situations, defuse conflict and engage positively in purposeful debate
  • Learning Resources
    Required Resources
    No textbooks are assigned for GDLP courses.

    Seminar resources and readings are available on MyUni ONLY. This is an online course only.

    Due to an emphasis on current legal practice other materials may be added after the course outline has been posted. Students are required to check MyUni daily to keep up to date.
    Recommended Resources
    Most course resources are provided to students online via MyUni. Relevant legislation can be accessed online via:

    MyUni will be used to post announcements, post additional lecture materials (including slides, and where available, audio recordings of lectures) and announce assignment tasks. It will also contain electronic copies of the Course Outline, Lecture and Seminar Guides, and
    Course Materials.

    Students are expected to check MyUni daily to keep up to date with these materials and additional learning resources throughout the course.
    Online Learning
    The course is supported by the MyUni course website. The website contains the following resources:

    1. Course information – including seminar schedule and assessment outline.
    2. Course materials – such as lecture presentations, seminar materials, readings and resources.
    3. Assessment – items of assessment and online submission.
    4. Grade centre – where students’ results for assessments are entered.

    MyUni will also be used to post announcements in both this course and GDLP Essentials. Students are expected to check MyUni daily to keep up to date.

    Students should check daily their University of Adelaide email.
  • Learning & Teaching Activities
    Learning & Teaching Modes
    The course will be taught through recorded lectures supported by practical exercises, readings, as well as independent study. Students must listen to online lectures, undertake prior reading and develop written and oral responses to practical exercises.

    Taught intensively online. 1 hour weekly tutorials offered to support learning.

    The information below is provided as a guide to assist students in engaging appropriately with the course requirements.

    Contact time
    This course will be available online only.

    Preparation time
    It is anticipated that students will do substantial independent work to prepare for written and oral assessments.

    The University expects students to devote in excess of 15 hours per week to their studies, these house are in addition to preparing for workshops, attendance at workships and completing assessments.
    Learning Activities Summary
    Course modules will cover the 5 elements set out below

    1. Obtaining information
    • identified the consumer protection complaint or dispute as one to which consumer protection legislation applies.
    • identified the relevant legislation and any applicable
    • case law.
    • identified any possible common law remedies.

    2. Drafting documents
    • drafted any documents required, in accordance with the clienf s instructions and the relevant legislation

    3. Initiating and responding to claims
    • identified the appropriate forum for initiating or responding to a claim.
    • initiated a claim or taken action to oppose a claim in accordance with the rules and procedures of the relevant court or tribunal, in a timely manner.
    • obtained all necessary evidence and drafted all necessary documents in accordance with those rules.

    4. Representing the client
    • identified all possible means of resolving the consumer protection complaint or dispute to the satisfaction of the client; and discussed them with the client, or participated in or observed, such discussions.
    • completed all necessary preparation in accordance with the law, good practice and the circumstances of the matter.
    • represented the client effectively at. or participated in or observed , any negotiation, mediation, hearing or other proceedings .

    5. Taking action to implement outcomes
    • documented any order or settlement properly and explained it to the client in a way which a reasonable client could understand .
    • identified any procedures necessary to enforce the order
    • or settlement and implemented them in a timely manner.
    Specific Course Requirements
    The course is based on the rules of the Legal Practitioners Education and Admission Council (LPEAC) 2018 which specifies the expected competency standards for entry level lawyers at the point of admission. 

    In this course, the following elements of the National Competency Standards for Entry Level Lawyers are embedded:
    • Ethics and professional responsibility
    • Lawyers skills
    • Problem solving
    • Work management and business skills 
    Students are required to demonstrate, where appropriate, the following:
    • Punctuality
    • Workload management and ability to adhere to deadlines
    • Active engagement in practical activities
    • Respectful behaviour towards others
    • A high level of confidentiality at all times
    • Satisfactory completion of prescribed exercises
    For further information please contact the LSSA program manager (GDLP)
  • Assessment

    The University's policy on Assessment for Coursework Programs is based on the following four principles:

    1. Assessment must encourage and reinforce learning.
    2. Assessment must enable robust and fair judgements about student performance.
    3. Assessment practices must be fair and equitable to students and give them the opportunity to demonstrate what they have learned.
    4. Assessment must maintain academic standards.

    Assessment Summary

    Assessments will be made available to students, prior to the nominated deadline.

    Note: Competence must be demonstrated in all assessment tasks and activities.

    All assessments are competency based (non-graded pass). Competence must be demonstrated in ALL assessment tasks and activities. MyUni requires a numerical value to display that competency has been demonstrated. Please note:

    1 – Competency has been achieved (non-graded pass)
    0 = Competency has not yet been achieved (re-submission required).

    * Assessment deadlines will be posted on MyUni prior to the course commencing.

    Assessment Task Task Type Due Weighting Length Learning Outcome
    Consumer dispute list of items that form a checklist Individual work Weeks 2 and 3 n/a 500 words 1,2,5
    Oral presentation Individual work Weeks 2 and 3 n/a 15 mins 1,2,4,6
    Drafting of Contracts Individual work Weeks 2 and 3 n/a 1000 words 1,3,4,5,6
    Discussion board questions 2 Individual work  Weeks 2 and 3 n/a n/a 1,3,4,5,6
    Assessment Related Requirements
    Assessments will be made available to students, prior to the nominated deadline.

    Note: Competence must be demonstrated in all assessment tasks and activities.

    All assessments are competency based (non-graded pass). Competence must be demonstrated in ALL assessment tasks and activities. MyUni requires a numerical value to display that competency has been demonstrated. Please note:

    1 – Competency has been achieved (non-graded pass)
    0 = Competency has not yet been achieved (re-submission required).

    * Assessment deadlines will be posted on MyUni prior to the course commencing.
    Assessment Detail
    Assessment guidelines will be provided for each assessment task. 

    Task 1
    Consumer checklist sets out the key steps and considerations taht will assist in providing advice to the client -500 words.

    Task 2
    Oral assessment - advice client in relation to the key issues identified as relevant to their consumer dispute-15 mins.

    Task 3
    Drafting a Letter of Demand and a separate Calderbank Letter - 1000 words

    Task 4 
    Respond to two online discussion questions.

    Students must retain a copy of all assessments submitted.

    Students are to submit assessments online by Turnitin.

    Please note: where forms or documents have been outlined in assessment activities for completion these should be downloaded from original sources and completed in an electronic format, if not supplied.

    Students will be marked in accordance with the marking rubric.


    Students are required to demonstrate competency in all elements of the national competency standards and failure to do so will result in the relevant assessment being marked as non-competent. If the assessment is deemed non-competent students may be offered the opportunity to revise and resubmit the assessment.

    Assessments that do not attain competence on resubmission (fail), per University policy, are double-marked before the results are
    released back to the student.


    Students MUST apply for an extension prior to the deadline to the program manager (GDLP).

    Extensions on medical and compassionate grounds will be in accordance with University policy.

    Late Submission

    Assessments submitted late will not be marked.
    Course Grading

    Grades for your performance in this course will be awarded in accordance with the following scheme:

    GS8 (Coursework Grade Scheme)
    Grade Description
    CN Continuing
    FNS Fail No Submission
    NFE No Formal Examination
    F Fail
    NGP Non Graded Pass
    P Pass
    C Credit
    D Distinction
    HD High Distinction
    RP Result Pending

    Further details of the grades/results can be obtained from Examinations.

    Grade Descriptors are available which provide a general guide to the standard of work that is expected at each grade level. More information at Assessment for Coursework Programs.

    Grades for your performance in this course will be awarded in accordance with the following scheme:

    Grade Grade reflects following criteria for allocation of grade: Reported on Official Transcript
    Fail No Submission No work submitted for assessment FNS
    Fail Competency not demonstrated F
    Non-Graded Pass Competency demonstrated NGP
    Result Pending An interim result RP
    Continuing Continuing CN
    No Formal Examination No fromal examination NFE

    Final results for this course will be made available through Access Adelaide.

    Approval of Results by Board of Examiners

    Students are reminded that all assessment results are subject to approval (and possible moderation/change) by the Law School’s Board of Examiners. Assessment results at the University are not scaled. Under the Assessment for Coursework Programs Policy, students are assessed ‘by reference to their performance against pre-determined criteria and standards … and not by ranking against the performance of the student cohort in the course’. However, under that same policy, the Board of Examiners (as the relevant Assessment Review Committee for courses at Adelaide Law School) is required to ‘ensure comparability of standards and consistency’ in assessment. On occasions, the Board of Examiners will form the view that some moderation is required to ensure the comparability of standards and consistency across courses and years, and accordingly provide fairness to all law students. All assessment results are therefore subject to approval (and possible change) until confirmed by the Board of Examiners and posted on Acess Adelaide at the end of each semester.

    Finality of Assessment Grades

    Students are advised that Course Coordinators will not enter into negotiations of any kind with any student regarding changes to their grades. It is irrelevant, in any given circumstance, that only a minimal number of additional marks are required to inflate a student’s grade for any individual assessment item or course as a whole. Pursuant to the University’s Assessment for Coursework
    Programs Policyand the Adelaide Law School Assessment Policies and Procedures, grades may only be varied through the appropriate channels for academic review (such as an official re-mark).


    In accordance with the University’s Assessment for Coursework Programs Policy, course coordinators ‘ensure that appropriate marking guidelines and cross-marking moderation processes across markers are in place’ in each course. Procedures adopted by Adelaide Law School to ensure consistency of marking in courses with multiple markers include:

    *assurance of the qualifications of markers, and their knowledge of the content covered in each course;
    *detailed marking guidelines and assessment rubrics to assist in the marking of items of assessment;
    *sharing of example marked assessments at various grade bands across markers;
    *reviewing of selected marked assessments from each marker by the course coordinator;
    *comparison of the marks and their distribution across markers;
    *automatic double-marking of all interim assessment receiving a fail grade, and of final assessments where a student’s overall result is a fail grade;
    *the availability of re-marking of assessments in accordance with Adelaide Law School’s Assessment Policies and Procedures.
  • Student Feedback

    The University places a high priority on approaches to learning and teaching that enhance the student experience. Feedback is sought from students in a variety of ways including on-going engagement with staff, the use of online discussion boards and the use of Student Experience of Learning and Teaching (SELT) surveys as well as GOS surveys and Program reviews.

    SELTs are an important source of information to inform individual teaching practice, decisions about teaching duties, and course and program curriculum design. They enable the University to assess how effectively its learning environments and teaching practices facilitate student engagement and learning outcomes. Under the current SELT Policy ( course SELTs are mandated and must be conducted at the conclusion of each term/semester/trimester for every course offering. Feedback on issues raised through course SELT surveys is made available to enrolled students through various resources (e.g. MyUni). In addition aggregated course SELT data is available.

  • Student Support
    The University Writing Centre provides academic learning and language development services and resources for local, international, undergraduate and postgraduate coursework students enrolled at the University of Adelaide.

    The centre offers practical advice and strategies for students to master reading, writing, note-taking, time management, oral presentation skills, referencing techniques and exam preparation for success at university through seminars, workshops and individual consultations.

    Lex Salus Program
    Lex Salus (law and wellbeing) is an initiative of the Adelaide Law School aimed at destigmatising mental health issues; promoting physical, mental and emotional wellness; building a strong community of staff and students; and celebrating diversity within the school. It also seeks to promote wellness within the legal profession, through the involvement of the Chief Justice of the Supreme Court of South Australia, the Honourable Chris Kourakis, as the official Patron of the program.

    Students can participate in the Lex Salus program by attending barbecue lunches, pancake breakfasts, knitting and crochet circles, seminars, guest speakers, conferences and other activities. Our Facebook page, website and regular all-student emails promote upcoming events, and have tips and information on wellness.

    Our Lex Salus YouTube channel also includes videos on topics like managing stress, and interviews with LGBTQ lawyers and their supporters which celebrate diversity and individuality. Students who commit to 10 hours of volunteering with Lex Salus in one year can have their service recognised on their academic transcript and through a thank you morning tea with the Chief Justice and law school staff.

    Student Life Counselling Support
    The University’s Student Life Counselling Support service provides free and confidential service to all enrolled students. We encourage you to contact the Student Life Counselling Support service on 8313 5663 to make an appointment to deal with any issues that may be affecting your study and life.
  • Policies & Guidelines

    This section contains links to relevant assessment-related policies and guidelines - all university policies.

    Academic Honesty
    Academic dishonesty is a serious act of academic misconduct. All students must be familiar with the University’s Academic Honesty Policy.

    Academic dishonesty is a serious matter and is treated as such by the Law School and the University. Academic dishonesty (which goes beyond plagiarism) can be a ground for a refusal by the Supreme Court of South Australia to admit a person to practice as a legal practitioner in South Australia.

    Academic honesty is an essential aspect of ethical and honest behaviour, which is central to the practice of the law and an understanding of what it is to be a lawyer.
  • Fraud Awareness

    Students are reminded that in order to maintain the academic integrity of all programs and courses, the university has a zero-tolerance approach to students offering money or significant value goods or services to any staff member who is involved in their teaching or assessment. Students offering lecturers or tutors or professional staff anything more than a small token of appreciation is totally unacceptable, in any circumstances. Staff members are obliged to report all such incidents to their supervisor/manager, who will refer them for action under the university's student’s disciplinary procedures.

The University of Adelaide is committed to regular reviews of the courses and programs it offers to students. The University of Adelaide therefore reserves the right to discontinue or vary programs and courses without notice. Please read the important information contained in the disclaimer.