Dr Phiangdao Chaoluck

 Org Unit Business School Office
 Email phiangdao.chaoluck@adelaide.edu.au
 Location Floor/Room 10 39 ,  Nexus 10 Tower ,   North Terrace
  • Qualifications

    • Doctor of Philosophy (PhD in Business), The University of Adelaide, Australia, 2017
    • MSc (Marketing), The University of Manchester, United Kingdom
    • BA (Mass Communication) (First Class Honours), Chiang Mai University, Thailand
  • Awards & Achievements

    • Adelaide Scholarships International (ASI) for postgraduate research study, The University of Adelaide 
    • High Degree Research (HDR) Write Up Funding Scheme Round 2 2017, Adelaide Business School, The University of Adelaide
  • Publications

    Conference Papers

    • Chaoluck, P., Medlin, C., J., and Conduit, J., 'Evidence for Three Role Behaviors for Frontline Service Employees'. (2018). American Marketing Association (AMA) SERVSIG, Paris, France.
    • Medlin, C., Chaoluck, P., and Conduit, J., 'Service encounters through the lens of employee role behaviours: Implications for actor-actor-actor interaction'. (2017). The Naples Forum in Service, Sorrento, Naples, Italy.
    • Chaoluck, P., Medlin, C., J., and Conduit, J., ' The Distinctions between In-Role and Extra-Role Behaviours in Service Quality: The Perceptions of Frontline Service Employees and Customers'. (2013). Australian and New Zealand Marketing Academy (ANZMAC), Auckland, New Zealand.
    • Chaoluck, P., and Medlin, J., 'The Distinction between Helping Behaviour, Prosocial Behaviour, and Altruism: Improving Service Quality'. (2012). Australian and New Zealand Marketing Academy (ANZMAC), Adelaide, South Australia, Australia.


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Entry last updated: Sunday, 27 Oct 2019

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