Team Spotlight: MyUni Support


The Learning Enhancement and Innovation unit is comprised of several teams that work across different aspects of learning and teaching. Our teams work collaboratively within the unit to achieve the shared goal of ‘building better graduates’.

Each month, we will do a spotlight on an individual team to understand what roles they play within the Learning Enhancement Innovation unit in order to enhance the student learning experience at the University of Adelaide.

With the start of semester 1 just around the corner, this month we will be looking at the MyUni Support team, what they do and how they can help you.

Three things you should know about the MyUni Support Team:

  1. They support staff and students in the use of MyUni, which includes Canvas, echo360, Turnitin, and a variety of other learning and teaching tools.
  2. They offer support through multiple channels, including email, phone, and in-person drop-in sessions.
  3. They maintain the MyUni Learning Centre with self-help guides in using MyUni.


Top three most common requests/questions at the start of each semester:

  1. Getting access to courses in MyUni.
    MyUni Support can help staff get access to organisational courses and courses from previous years or semesters. Students needing help with enrolment should contact Ask Adelaide. Staff that need access as Teachers or Tutors to current courses should contact their Faculty admin staff.
  2. Importing content into current courses from previous offerings.
    To import content from a previous year or semester, you will need to have access to both the old course and the new course. Guides for importing content can be found on the MyUni Learning Centre.
  3. Setting up assignments.
    Instructors should make sure they have setup their assignments with grade weightings and due dates. The relevant assignment columns in the Gradebook should also be set to post grades manually to hide grades until they are ready to be made available to students. More assignment and grading tips can be found on the MyUni Learning Centre.


How can you get in touch with the MyUni Support Team?

  • Phone: (08) 8313 3000 (Option 3 (MyUni), Option 1 (Staff)).
    • Staff phone support is provided by the Adelaide-based MyUni Support team on weekdays from 9am to 5pm. Calls are directed to the international Canvas Support team outside of business hours.
  • Email:
  • Drop-in centre at The Cog on weekdays from 10am to 4pm (Level 7, Kenneth Wills building)
  • MyUni Learning Centre
Tagged in Learning Enhancement & Innovation, MyUni Support