Ms Claire Verrall

Ms Claire Verrall
 Position Lecturer
 Org Unit Nursing
 Telephone +61 8 8313 0558
 Location Floor/Room 4 ,  Adelaide Health and Medical Sciences ,   North Terrace
  • Biography/ Background

    Claire Verrall has extensive experience in nursing as senior clinician, manager and educator. Her roles include Clinical Manager, Nurse Manager, Hospital Coordinator and Nurse Educator (Post graduate Emergency Nursing). Upon completion iof a Masters Degree, Claire became the Program Manager for the Adelaide Central and Eastern Division of General Practice (Later Gp Partners Adelaide) where she employed and trained nurses to work in the general practice setting.

    After working as a lecturer at The University of South Australia, Claire moved to Flinders University as a lecturer in nursing for 14 years and is currently lecturer in nursing at The University of Adelaide. Claire is currently undertaking a PhD exploring the influence of the move from fee-for-service (MBS) payment systems to a bundle payment model and its influence on the role of the practice nurse. Her research interests include the role of the nurse in general practice (Practice Nurse), primary health care and health policy and reform.

    Claire is a member of the 'missed care' research team, exploring reasons for missed care and the role of the nurse in various settings. Future research is directed at missed care within primary care with a focus on general practice and the practice nurse role.

  • Qualifications

    Claire completed a Diploma in Applied Science. (Nursing) at The Sturt College of Advanced Education, a Bachelor of Nursing from Flinders University and a Masters of Nursing (Deakin University-Geelong). Claire is currently studying a PhD with Flinders University.

  • Awards & Achievements

    2021 (April) - Third place winner - Health Workforce Academy Conference - Central Queensland University

    Presentation: Models of Care and Surveillance

    2022 (June) - Presenter Health Workforce Academy Conference - Central Queensland University

  • Teaching Interests

    Chronic Disease Management

    Primary Health Care Nursing

    The role of the nurse in general practice

    Models of care

    Health reform/policy

  • Publications

    Claires most recent publications are:


    2022 Verrall, C, Willis, E, Henderson, J (2022) Practice nursing: A systematic literature review of facilitators and barriers  in three countries Collegian doi:

    2022 Blackman, I, Shifaza, F, McNeil, E, Willis, E, Verrall, C, Henderson, J (2022) The presence of missed care: a staff development response Journal of Nursing Management doi: https//

    2022 Schrieber, C,Verrall, C, Whitehead, S (2022) Spiritual care in Australian general practice: An interpretive descriptive study Nursing and Health Sciences DOI: 10.1111/nhs.12961

    2021 Bail, T, Willis, E, Henderson, J, Blackman, I, Verrall, C, Roderick, A (2021) Missed infection control care and healthcare associated infections: a qualitative study Collegian Vol 28 (4) pp 393-399 DOI:

    2021 Henderson, J, Willis, E, Blackman, i, Verrall, C, McNeil, E (2021) Comparing infection control and ward nurses' views of the omission of infection control activities using the Mssed Nursing Care Infection Prevention and Control (MNCIPC) Survey Journal of Nursing Management. Vol 29 (5) pp.122=1328 DOI:

    2020 Fitzgerlad, A, Verrall, C, Henderson, j, Willis, E (2020) Factors influencing missed care for older people following fragility hip fracture Collegian Vol. 27 (4) DOI:

    2018 Blackman, i, Lye, C, Darmawan, G, Henderson, J, Giles, T, Willis, E, Toffoli, L, Xiao, L, Verrall, C (2018) Modeling Missed Care: Implications for Evidence Based Practice World Views on Evidence-Based

    Nursing Vol.15 (3) DOI: https;//

    2016 Henderson, J, Willis, E, Blackman, I, Tofolli, L, Verrall, C (2016) Causes of missed nursing care: qualitative responses to a survey of Australian nurses Labour and Industry Vol 26 (4) pp 281-298 DOI:

    2016 Henderson, J, Willis, E, Xiao, L, Tofolli, L, Verrall, C (2016) Nurses' perceptions of the impact of the aged care reform on services for residents in multi-purpose services and residential aged care facilities in rural Australia Australasian Journal on Ageing Vol. 35 (4) pp. E18-E23 DOI:

    2016 Henderson, J, Willis, E, Blackman, I, Tofolli, l, Verrall, C (2016) Causes of Missed Nursing Care Labour and Industry Vol. 26 (4) pp. 281-297 DOI:

    2016 Harvey, C, Willis, E, Henderson, J, Hamilton, P, Tofolli, L, Verrall, C, Blackman, I, Abery, E (2016) Priced to care: Factors underpinning missed care Journal of Industrial Relations Vol 58 (4) pp. 510-526 DOI:

    2015 Willis, E, Tofoli, L, Henderson, Verrall, C, Blackman, I (2015) Rounding, work intensification and new public management Nursing Inquiry Vol 23 (2) pp. 158-168 DOI:

    2015 Verrall, C, Abery, E, Harvey, C, Henderson, J, Willis, E, Hamilton, P, Toffoli, L, Blackman, I (2015) Nurses and Midwives perceptions of missed nursing care: A South Australian study Collegian Vol. 22 (4) pp.413-420 DOI:

    2015 Fuller, J, Koehene, K, Verrall, C, Szabo, N, Bollen, C, Parker, S (2015) Building Chronic disease management capacity in General Practice : The South Australian GP Plus Practice Nurse initiative Colegian Vol. 22 (2) PP.191-197 DOI:

    2015 Robinson, C, Verrall, C, Houghton, L, Zeitz, K (2015) Understanding the patient journey to the Emergency Department-A South Australian study Australasian Emergency Care Vol. 18 (2) pp.75-82 DOI:

    2015 Blackman, I, Henderson, J, Willis, E, Hamilton, P, Toffoli, L, Verrall, C, Abery, E, Harvey, C (2015) Factors influencing why nursing care is missed Journal of Clinical Nursing Vol .25 (1-2) pp 47-56 DOI:

    2015 Willis, E, Henderson, J, Blackman, Verrall, C, Hamilton, P (2015) Understanding Missed Nursing Care Using Institutional Ethnography: The ruling relations of post new public management Austin Journal of Nursing and Health Care Vol. 2 (3)

    2015 Willis, E, Henderson, J, Hamiltion, P, Toffoli, L, Blacklman, I, Couzner, L, Verrall, C (2015) Work Intensification as missed care Labour and Industry Vol. 25 (2) pp. 118-133 

    2014 Hamilton, P, Willis, E, Henderson, J, Harvey, C, Toffoli, L, Abery, E, Verrall, C (2014)

    Mapping social processes at work in knowledge development Nursing and Health Sciences Vol. 16 (3)

    pp. 395-402 DOI:

    2014 Henderson, J, Koehne, K, Verrall, C, Gebbie, K, Fuller, J (2014) How is primary health care

    conceptualised in nursing in Australia? A review of the literature Health and Social Care in the

    Community Vol. 22 (4) pp.337-351 DOI: htpps://


    2022: Health Workforce Academy - Central Queensland university Presenter: Voluntary Patient Registrationand the future of practice nursing

    2021: 20/21 April: Health Workforce Academy-Central Queensland University Presenter: "Models of Care and Surveillance" Third place winner.

    2014: 23-29 June: 2nd Annual Worldwide Nursing Conference - Singapore - Presenter "What nurses miss most: International Network for the study of Rationalized nursing care: multi-study results.


  • Professional Associations

    Claire has been a member of the Australian Primary Care Nurses Association since 2016 and has worked with the Adelaide Primary Health Network to deliver education to practice nurses within the Adelaide metropolitan and southern regions.

    Reviewer- Collegian

    Reviewer - Journal of Nursing Management


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Entry last updated: Saturday, 14 Jan 2023

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