Student Grievance Resolution Policy


The policy refers to the formal process by which Students are able to pursue grievance or complaint, as well as the timeframes in which the University will respond. It also serves to confirm that Students have the right to access external redress and review.


Policy superseded by Student Complaint Resolution Policy effective 1 January 2024

  • Related Procedures, Forms

    Title Version
    Student Grievance Resolution Policy d2022/97655
  • Administration, Approval and Review

    RMO File No. 2018/7989
    Policy custodian Deputy Vice-Chancellor and Vice-President (Academic)
    Responsible policy officer Director, Student Life, Division of Academic and Student Engagement
    Endorsed by Academic Board on 7 November 2018
    Approved by Vice-Chancellor and President on 7 November 2018
    Related Policies Student Grievance Resolution Process
    University Records Policy
    Student Misconduct Policy
    Privacy Policy
    Responsible Conduct of Research Policy
    Research Misconduct Procedure
    Related legislation Educational Services for Overseas Students Act 2000

    National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018

    Higher Education Support Act 2003

    Higher Education Standards Framework (Threshold Standards) 2015

    Effective from 7 November 2018
    Review Date 6 November 2021
    Contact for queries about the policy Director, Student Life, Division of Academic and Student Engagement

Please refer to the Policy Directory for the latest version.