Student Grievance Resolution Policy
Overview:
The policy refers to the formal process by which Students are able to pursue grievance or complaint, as well as the timeframes in which the University will respond. It also serves to confirm that Students have the right to access external redress and review.
-
Related Procedures, Forms
Title Version Student Grievance Resolution Policy d2022/97655 -
Administration, Approval and Review
RMO File No. 2018/7989 Policy custodian Deputy Vice-Chancellor and Vice-President (Academic) Responsible policy officer Director, Student Life, Division of Academic and Student Engagement Endorsed by Academic Board on 7 November 2018 Approved by Vice-Chancellor and President on 7 November 2018 Related Policies Student Grievance Resolution Process
University Records Policy
Student Misconduct Policy
Privacy Policy
Responsible Conduct of Research Policy
Research Misconduct ProcedureRelated legislation Educational Services for Overseas Students Act 2000 National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018
Higher Education Support Act 2003
Higher Education Standards Framework (Threshold Standards) 2015
Effective from 7 November 2018 Review Date 6 November 2021 Contact for queries about the policy Director, Student Life, Division of Academic and Student Engagement
Please refer to the Policy Directory for the latest version.
To link to this policy:
Please use the following URL instead of linking to individual documents:
https://www.adelaide.edu.au/policies/4443/
https://www.adelaide.edu.au/policies/4443/