Card access update

As part of standardising our campuses, University of Adelaide buildings and other ID card services like printing are switching to a new system.

Swipe Access Card System Changeover

1. When is the swipe card system changing over?
The changeover from the current UoA building access and alarm system to the Gallagher Building Security Technologies (BST) system, is scheduled to start in August 2025 and will continue until all buildings are complete. Read more about the roll-out methodology for a typical building. 

2. When will I be notified when a building I have access to is being upgraded?
You will be notified via email 2–3 weeks prior to the changeover by a representative from your Faculty.

3. Will I need a new swipe card?
Yes. Temporary access cards will be issued to all staff, students and authorised users who require access during the changeover period. Keep your existing card until further notice to access other buildings and services such as library borrowing and printing. New AU cards will replace the need to have two cards at a later date. 

Keep your two cards in separate plastic sleeves so you can swipe them individually on the appropriate reader. Users have found that if cards are kept in the same sleeve, they don't always work.

4. When and where can I collect my temporary card?
Temporary cards will be available for collection around one week before the changeover from Ask Adelaide. Please bring your existing UoA card with you when collecting your new card to assist the Ask Adelaide team with cross checking your name and a-number.

5. What if I need access to other buildings during this time?
Temporary cards will be configured to allow appropriate cross-building access for those who need it. You will need to keep your existing card to access buildings that have not been changed over yet.

6. What if my building only has one access point?
If there is only one card access point, alternative access (e.g. manual keys) will remain available where required.

7. Will the changeover affect upcoming events or busy days?
This is being considered. For example, if a large access day - like a Graduation - coincides with the rollout, access needs will be coordinated to avoid disruption.

8. Will the new system keep the current features?
Yes. The new Gallagher system will implement "like for like" functionality, including existing features such as door beeps and double-touch readers.

9. What about fire systems connected to access doors?
These will be retained and re-tested as needed, ensuring continued compliance and functionality.

10. Will the way we request access change?
Yes, eventually. Online processes for access requests will be updated for the Gallagher system with new instructions shared with users. During the transition, please continue to contact buildingaccess@adelaide.edu.au.

11. Can new users be added during the transition period?
Yes. The system has spare capacity and users can be added as needed during the rollout.

12. Will any finishing work be done around the card readers?
Where required, finishing work like repainting around readers will be assessed and completed on-site.

13. Will the work be noisy?
Any noisy works will be flagged in advance so that affected users can plan accordingly.