Maintenance

The Infrastructure Branch is responsible for the upkeep of buildings, grounds and service infrastructure within the University's campuses and select commercial properties.

Requests for maintenance and other infrastructure services, including electrical work, waste disposal, cleaning, pest control, irrigation, and plumbing, must be made through the online request system (UniSpace). A confirmation email with a work order number will be sent to the nominated email address.

In an emergency, contact the Facilities Support Desk on 831 34008. If you haven’t already done so, they will ask you to log a Service Request, which will allow you to track the progress of your request.

Service requests

Where possible, we recommend making your service requests well in advance, as jobs are scheduled in order of priority and time frames for expected completion cannot always be provided.

Priority will be given to life-threatening emergencies or buildings and grounds emergencies, such as a ceiling collapse, flood or fire. Urgent requests such as electrical or plumbing issues or a person trapped in a lift, will also be actioned promptly.

The vast majority of requests will be actioned within 24 hours. Caretaking requests must be given three business days.

Request a service

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  • General maintenance

    To report damage to University buildings or property, or to request general maintenance related to air conditioning, make a service request.

    • Type of request: general maintenance, plumbing or electrical (as required).
    • Provide the location and a clear description of the work required.
  • Caretaking

    On-site caretakers can assist with exam room set-up, relocation of equipment and small items of furniture. For large jobs that may require a specialist removalist, the Support Desk will provide a quote and you will be asked to approve the amount before progressing the work.  

    For caretaking assistance make a service request.

    • Type of request: cleaning, caretaking and waste.
    • Provide the location and a clear description of the work required.
  • Cleaning

    All buildings are cleaned daily from Monday to Friday, excluding public holidays and the University Christmas closure period. Maintenance of carpets and hard-floor surfaces is undertaken periodically throughout the year.

    For additional cleaning services make a service request.

    • Type of request: cleaning, caretaking and waste.
    • Provide the location and a clear description of the work required.
  • Waste and recycling

    General waste, organics and mixed recycling bins are provided in all University buildings and emptied daily by cleaning staff. Paper/cardboard bins are emptied as needed.

    Specialised waste removal services including hazardous, confidential, chemical, biological, e-waste, batteries and medical waste are provided upon request. In some instances, Waste Transport Certificates must be completed by the producer of waste.

    To order bins or for specialist waste removal make a service request.

    • Type of request: cleaning, caretaking and waste.
    • Provide the location and a clear description of the work required.

    For more information about recycling and reuse, go to the Ecoversity website.