The Infrastructure Branch is responsible for the upkeep of buildings, grounds and service infrastructure within the University's campuses and select commercial properties.

Requests for cleaning, maintenance and other infrastructure services, including electrical work, waste disposal, pest control, and plumbing, must be made through the online request system (UniSpace). A confirmation email with a work order number will be sent to the nominated email address.

In an emergency, contact the Facilities Support Desk on 831 34008. If you haven’t already done so, they will ask you to log a Service Request, which will allow you to track the progress of your request.

Service Requests

Where possible, please submit your service request well in advance, as jobs are scheduled in order of priority, and time frames for expected completion cannot always be provided.

Priority is given to life-threatening emergencies, or buildings and grounds emergencies, such as a ceiling collapse, flood or fire. Urgent requests such as electrical or plumbing issues or a person trapped in a lift, will also be actioned promptly.

The vast majority of requests are actioned within 24 hours. Caretaking requests must be given three business days.

Request a service

  • General maintenance

    To request general maintenance, or report property damage or building faults, submit a service request. Provide the location, a clear description of the work required and photos if possible. 

  • Caretaking

    On-site caretakers can assist with exam room set-up, relocation of equipment and small items of furniture. For large jobs that may require a specialist removalist, the Support Desk will provide a quote and you will be asked to approve the amount before progressing the work.  

    For caretaking assistance, submit a service request. Provide the location and a clear description of the work required. Caretaking requests must be given three business days.

  • Cleaning

    General (routine) cleaning of teaching spaces, offices, kitchens and reception areas occurs between 12am and 7am on Monday to Friday, excluding public holidays and the Christmas closure period. General cleaning includes mopping, sweeping, dusting and spot cleaning, plus ad hoc service requests to deal with building or weather incidents, and non-hazardous spills.

    Periodic (deep) cleaning of windows, carpets and hard-floor surfaces is undertaken annually or biannually throughout the holiday period.

    A hospital grade disinfectant is being used in the standard daily clean, in place of the standard disinfectant. If the COVID19 situation in Adelaide or the advice from SA Health changes, cleaning levels will be reviewed and amended if necessary.

    For additional regular or ad hoc cleaning, submit a service request and provide a cost code for the work. The work will be scheduled in advance for an agreed time period.

  • Waste and recycling

    General waste, organics and mixed recycling bins are provided in all University buildings and emptied daily by cleaning staff. Paper/cardboard bins are emptied as needed.

    Staff who choose to have an under-desk waste or paper bin are responsible for emptying it themself, aside from those with mobility issues.

    Specialised waste removal services including hazardous, confidential, chemical, biological, e-waste, batteries and medical waste are provided upon request. In some instances you need to complete a Waste Manifest Form.

    To order bins or for specialist waste removal submit a service requestProvide the location and a clear description of the work required.

    For more information about recycling and reuse, go to the A-Z of sustainability on campus.