To maintain a high level of information system availability and functionality, a number of maintenance windows have been identified to allow crucial maintenance on the University's information technology systems and infrastructure.
All Maintenance Windows are approved by the University's IT Governance Committee.
Key stakeholders of affected systems will be notified of work scheduled during maintenance windows. Staff wishing to be notified of all work scheduled for both major and weekly maintenance windows can subscribe to the maintenance windows list.
To subscribe, please contact the service desk 08 8313 3000 or email firstname.lastname@example.org to subscribe to the All IT contacts mailing list.
If additional times are required for a particular service, these will be negotiated with stakeholders.
Weekly maintenance windows
Weekly maintenance windows are used for security patches and minor updates.
There are two approved weekly maintenance windows each week. During these periods it is intended that works will be undertaken such as security patches and minor updates. The two weekly maintenance windows are:
Weekly maintenance windows Wednesday 6pm - 12 midnight Sunday 6am - 1pm
Affected users (or their IT Contacts) will be notified for all outages greater than 30 seconds in the following timeframes:
- Overall process: at least 2 working days
- Initial Information Technology and Digital Services/IT Contacts: at least 2 working days prior to outage
- Maintenance Window mailing list: at least 2 working days prior to outage
- ITDS website: at least 2 working days prior to outage
No communication will be sent for outages of less than 30 seconds during Maintenance Windows. Information Technology and Digital Services suggests customers plan for these outages when working during Maintenance Windows.
If you have business critical work you can inform the Service Desk and we will endeavour to accommodate your requirements.
Major maintenance windows 2020
Major maintenance windows are used for system maintenance and upgrades that may require outages to core IT systems.
During these periods it is intended that, as far as possible, all maintenance work will occur over the weekend. However, system specific requirements may require work on some systems during weekdays in which case the full maintenance window may be required. Should this be required, Information Technology and Digital Services will discuss the requirements and schedule the work in conjunction with key stakeholders.
Communication for these maintenance periods will be as per the standard Information Technology and Digital Services Communication Process (available from the Service Desk), and scheduled maintenance work will be listed on the ITDS Outage website.
The major maintenance windows planned in 2020:
Major Maintenance will be scheduled for the second Sunday of every month. We may also utilise the Saturday of the same weekend for larger bodies of work.
Month Dates Systems Affected January Sat 11 - Sun 12 January All systems and network February Sat 8 - Sun 9 February All systems and network March Sat 21 - Sun 22 March All systems and network April Sat 18 - Sun 19 April All systems and network May Sat 9 - Sun 10 May All systems and network June Sat 13 - Sun 14 June All systems and network July Sat 11 - Sun 12 July All systems and network August Sat 8 - Sun 9 August All systems and network September Sat 12 - Sun 13 September All systems and network October Sat 10 - Sun 11 October All systems and network
Contact the Change Management team
For any questions about the change management process please contact the IT Service Desk on 33000 or email the Service Delivery team.
Please don't hesitate to contact us with any business critical events you wish to add to the forward schedule of change and will we attempt to coordinate technology changes to not impact the event.