Maintenance Windows

To maintain a high level of information system availability and functionality, a number of maintenance windows have been identified to allow crucial maintenance on the University's  information technology systems and infrastructure.

All Maintenance Windows are approved by the University's IT Governance Committee.

Key stakeholders of affected systems will be notified of work scheduled during maintenance windows. Staff wishing to be notified of all work scheduled for both major and weekly maintenance windows can subscribe to the maintenance windows list.

To subscribe, please contact the service desk 08 8313 3000 or email servicedesk@adelaide.edu.au to subscribe to the All IT contacts mailing list.

If additional times are required for a particular service, these will be negotiated with stakeholders.

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  • Weekly maintenance windows

    Weekly maintenance windows are used for security patches and minor updates.

    There are two approved weekly maintenance windows each week.  During these periods it is intended that works will be undertaken such as security patches and minor updates.  The two weekly maintenance windows are:

    Weekly maintenance windows
    Wednesday 6pm - 12 midnight
    Sunday 6am - 1pm

    Affected users (or their IT Contacts) will be notified for all outages greater than 30 seconds in the following timeframes:

    • Overall process: at least 2 working days
    • Initial Information Technology and Digital Services/IT Contacts: at least 2 working days prior to outage
    • Maintenance Window mailing list: at least 2 working days prior to outage
    • ITDS website: at least 2 working days prior to outage

    No communication will be sent for outages of less than 30 seconds during Maintenance Windows. Information Technology and Digital Services suggests customers plan for these outages when working during Maintenance Windows.

    If you have business critical work you can inform the Service Desk and we will endeavour to accommodate your requirements.

  • Major maintenance windows 2019

    Major maintenance windows are used for system maintenance and upgrades that may require outages to core IT systems.

    During these periods it is intended that, as far as possible, all maintenance work will occur over the weekend. However, system specific requirements may require work on some systems during weekdays in which case the full maintenance window may be required. Should this be required, Information Technology and Digital Services will discuss the requirements and schedule the work in conjunction with key stakeholders.

    Communication for these maintenance periods will be as per the standard Information Technology and Digital Services Communication Process (available from the Service Desk), and scheduled maintenance work will be listed on the ITDS Outage website.

     

    The major maintenance windows planned in 2019:

    Major Maintenance will be scheduled for the second Sunday of every month. We may also utilise the Saturday of the same weekend for larger bodies of work.

    Month Dates Systems Affected
    February Fri 8 February to Sun 10 February Limitations apply*
    March Sat 23 March & Sun 24 March All systems and network
    April Sat 13 April & Sun 14 April All systems and network
    May Sun 12 May All systems and network
    June Sat 8 June & Sun 9 June All systems and network
    July Sat 13 July & Sun 14 July All systems and network
    August Sun 11 August All systems and network
    October Sat 12 October & Sun 13 October All systems and network
    December Sun 8 December All systems and network

    *All systems excluding on-line enrolment systems such as MyUni, Access Adelaide, University Web Site, Email, Finance, Syllabus+, Middleware, CAS PeopleSoft Campus Solutions, PeopleSoft HCM and Orbit.

    All maintenance activities may commence from 7pm Friday evening and will be complete by midnight on Sunday evening.

 


Contact the Change Management team

For any questions about the change management process please contact the IT Service Desk on 33000 or email the Service Delivery team.

Please don't hesitate to contact us with any business critical events you wish to add to the forward schedule of change and will we attempt to coordinate technology changes to not impact the event.