Software

Get the most out of your work or study with a great range of software packages available through the University.

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  • Mac and macOS

    macOS Catalina is installed on all new Macs and is available to upgrade to on most current model Macs.

    The University of Adelaide offers software to suit the current and previous version of macOS. We recommend upgrading to the latest possible macOS for your hardware as there is limited or no support for older macOS versions.

    We recommend all Mac users review our macOS Catalina Information website for a summary of important changes that affect users with older software.

    macOS Big Sur will be available later this year. We will publish information and support of this system as it becomes available.

  • End of life macOS

    macOS High Sierra – End of Support, September 2020

    In September 2020, Apple will discontinue support for macOS 10.13 High Sierra. We highly recommend upgrading to macOS Catalina before that time. With a majority of Mac owners already upgraded, you can expect minimal disruption.

    macOS 10.13 High Sierra and previous systems will be considered unsupported and represent a security vulnerability. These systems will be subject to restricted or disabled network and service access after September.

    macOS 10.15 Catalina 

    macOS Catalina is a free upgrade available from the App Store providing the latest security features and performance enhancements. Apple and Information Technology & Digital Services recommend users are running the latest operating system when possible. We recommend all Mac users review our macOS Catalina Information website for a summary of important changes that affect users with older software.

    How to upgrade

    University Owned Mac: Ensure you are enrolled in Mac Self Service and follow the Upgrade to macOS self-help guide.

    Personally Owned Mac: Please refer to Apple's How to Upgrade guide.

    Do you need Help?

    If you have any questions or would like advice before upgrading your Mac, you can contact the Service Desk and speak to a Mac specialist. Or book in an appointment to have your Mac upgraded by one of our support staff. Call us on 8313 3000 or email servicedesk@adelaide.edu.au

  • End of life Apple hardware

    Hardware considered obsolete by Apple cannot run the latest operating system or receive security updates. These systems are unsafe and represent a risk to The University. It’s recommended this hardware is decommissioned and disposed of through our eWaste process.

    A full list of devices can be accessed from Apple support site article: https://support.apple.com/en-au/HT201624

    End of Life Macs - September 2020.

    The following models (including any older models) have an obsolete date of September 2020 and should be replaced before this time. After this date, these computers will be subject to restricted or disabled network and service access.

    • MacBook Air (13-inch, Mid 2011)
    • MacBook Air (11-inch, Mid 2011)
    • MacBook Pro (17-inch, Late 2011)
    • Macbook Pro (15-inch, Late 2011)
    • iMac (27-inch Mid 2011)
    • iMac (21-inch, Mid 2011)
    • Mac Mini (Mid 2011)
    • Mac Pro (Mid 2012)

    More information about unsupported hardware can be found on Apples website: https://support.apple.com/en-gb/HT210107

  • Windows

    Windows 10 is installed on all new Windows devices and is available to upgrade to on most current model computers.

    The University of Adelaide offers software to suit Windows 10 only. We recommend upgrading to Windows 10 where possible as there is limited or no support for older Windows versions.

  • End of life Windows

    As of January 14th 2020, Microsoft will no longer be providing Windows 7 with security updates or support. This will leave Windows 7 machines vulnerable to security risks and viruses. We highly recommend upgrading to Windows 10 before this date. The majority of University devices are already running Windows 10 and as a result, we expect minimal disruption. 


    All computers not upgraded after Windows 7 support ends will be considered unsupported and represent a significant security vulnerability. These systems may be subject to restricted or disabled network and service access.

    Please visit our Windows 7 End of Support website for more information. 

  • End of life software

    There is a number of popular free and University supplied software applications that have a limited or end of life status and are no longer receiving security updates. Many of these titles have an increasing number of security vulnerabilities and should be removed.

    Information Technology and Digital Services will contact affected staff with options to remove or upgrade the following list of titles in use by staff on University computers:

  • Student computer suites

    Staff members can request applications to be installed in Student Computing Suites using our online form. Please note that students are unable to request any new software installations or upgrades.

  • Software assessment form

    This form assists ITDS in reviewing intended software purchases to ensure that you are receiving the best value, that the software purpose is not already met by an existing service offered by ITDS and to mitigate to any compatibility, security and/or licensing issues.

    (Please note: this is an ITDS assessment only and “once your request has been assessed and approved, please attach the approval to your ‘Special Request Requisition’ in ePro”. )

    Personal details

    Software details

    Licensing

    Are the licenses

    Support

    While ITDS will endeavor to support all University applications, in some cases we will be only able to offer ‘best effort’ support and rely on the vendor/supplier of the software for additional technical support regarding their application.

    This means that ITDS may ask you to contact the vendor/supplier directly if we are unable to resolve a technical issue and the level of support may be dependent on the type of licensing or support agreement you have with the vendor/supplier.

    IT Acceptable Use and Security Policy

Contact us

If you would like any additional information, contact the Service Desk on +61 8 8313 3000 or email servicedesk@adelaide.edu.au