Software

Get the most out of your work or study with a great range of software packages available through the University.

    Expand
  • Mac and macOS

     

    macOS Big Sur is installed on all new Macs and is available to upgrade to on most current model Macs.

    The University of Adelaide offers software to suit the current and previous version of macOS – macOS Big Sur and macOS Catalina. We recommend upgrading to the latest possible macOS for your hardware as there is limited or no support for older macOS versions.

    Mac users should review our changes to macOS website for a summary of important changes that affect users with older software.

  • Mac and macOS Software Compatibility

    The following list of software and related services will be continually updated for compatibility, as software and hardware is made available and approved by vendors and tested by ITDS

    Where some software may appear to run on Apple silicon based Macs, there may be aspects or functions of the software that crash, perform poorly or don’t work at all. Where possible, ITDS have provided website links for more information and/or workarounds.

    Mac and macOS compatibility information

  • Mac computers with Apple silicon

    Apple will transition the Mac to its own custom silicon, based on ARM architecture, over the next 2 years. The M1 chip is the first in a family of processors to become available for Mac computers with Apple silicon. Apple will support Mac computers with Intel processors for many years after the transition to Apple silicon is complete.

    Apple silicon is a complete change of architecture which requires some applications to be compiled specifically for ARM. The majority of University software and related services available to staff and students is not yet compatible with these computers.

    This includes standard software, security and endpoint protection, VPN and multi-factor support for accessing services such as ADAPT, Office 365, Email and Adobe Creative Cloud.

    ITDS will be testing supported applications as a priority when they become available. Regular updates will be posted to the Mac and macOS Software Compatibility section above.

    It is recommended to purchase an Intel based Mac computer or wait for support to become available before purchasing a Mac with Apple silicon.

  • End of life macOS

    macOS High Sierra – End of Support, October 2020

    Apple has ended support for macOS 10.13 High Sierra and will no longer receive security updates or support for standard University software. These systems will be subject to restricted or disabled network and service access. We highly recommend upgrading your macOS version immediately.

     

    macOS Mojave – End of Support, October 2021

    Apple will end support for macOS 10.14 Mojave late 2021, which will mark the end of support for 32-bit software. If you rely on older apps that have been abandoned by developers, we recommend you start exploring alternative options soon.

     

    macOS 11 Big Sur

    macOS Big Sur is the current supported operating system installed on all new Mac computers and free to upgrade to on most current model Macs. We recommend all Mac users review our Changes to macOS website for a summary of important changes that affect users with older software.

     

    How to upgrade

    University Owned Mac: Ensure you are enrolled in Mac Self Service and follow the Upgrade to macOS self-help guide.

    Personally Owned Mac: Please refer to Apple's How to Upgrade  guide.

     

    Do you need Help?

    If you have any questions or would like advice before upgrading your Mac, you can contact the Service Desk or book in an appointment to have your Mac upgraded by one of our support staff. Call us on 8313 3000 or email servicedesk@adelaide.edu.au

  • End of life Apple hardware

    Hardware considered obsolete by Apple cannot run the latest operating system or receive security updates. These systems are unsafe and represent a risk to The University. It’s recommended this hardware is decommissioned and disposed of through our eWaste process.

    A full list of devices can be accessed from Apple support site article: https://support.apple.com/en-au/HT201624

    End of Life Macs - September 2020.

    The following models (including any older models) have an obsolete date of September 2020 and should be replaced before this time. After this date, these computers will be subject to restricted or disabled network and service access.

    • MacBook Air (13-inch, Mid 2011)
    • MacBook Air (11-inch, Mid 2011)
    • MacBook Pro (17-inch, Late 2011)
    • Macbook Pro (15-inch, Late 2011)
    • iMac (27-inch Mid 2011)
    • iMac (21-inch, Mid 2011)
    • Mac Mini (Mid 2011)
    • Mac Pro (Mid 2012)

    More information about unsupported hardware can be found on Apples website: https://support.apple.com/en-gb/HT210107

  • Windows

    Windows 10 is installed on all new Windows devices and is available to upgrade to on most current model computers.

    The University of Adelaide offers software to suit Windows 10 only. We recommend upgrading to Windows 10 where possible as there is limited or no support for older Windows versions.

  • End of life Windows

    As of January 14th 2020, Microsoft will no longer be providing Windows 7 with security updates or support. This will leave Windows 7 machines vulnerable to security risks and viruses. We highly recommend upgrading to Windows 10 before this date. The majority of University devices are already running Windows 10 and as a result, we expect minimal disruption. 


    All computers not upgraded after Windows 7 support ends will be considered unsupported and represent a significant security vulnerability. These systems may be subject to restricted or disabled network and service access.

    Please visit our Windows 7 End of Support website for more information. 

  • End of life software

    There is a number of popular free and University supplied software applications that have a limited or end of life status and are no longer receiving security updates. Many of these titles have an increasing number of security vulnerabilities and should be removed.

    Information Technology and Digital Services will contact affected staff with options to remove or upgrade the following list of titles in use by staff on University computers:

  • Student computer suites

    Staff members can request applications to be installed in Student Computing Suites using our online form. Please note that students are unable to request any new software installations or upgrades.

  • Software assessment form

    This form assists ITDS in reviewing intended software purchases to ensure that you are receiving the best value, that the software purpose is not already met by an existing service offered by ITDS and to mitigate to any compatibility, security and/or licensing issues.

    (Please note: this is an ITDS assessment only and “once your request has been assessed and approved, please attach the approval to your ‘Special Request Requisition’ in ePro”. )

    Personal details

    Software details

    Licensing

    Are the licenses

    Support

    While ITDS will endeavor to support all University applications, in some cases we will be only able to offer ‘best effort’ support and rely on the vendor/supplier of the software for additional technical support regarding their application.

    This means that ITDS may ask you to contact the vendor/supplier directly if we are unable to resolve a technical issue and the level of support may be dependent on the type of licensing or support agreement you have with the vendor/supplier.

    IT Acceptable Use and Security Policy

Contact us

If you would like any additional information, contact the Service Desk on +61 8 8313 3000 or email servicedesk@adelaide.edu.au