What to do if you have been scammed or phished

Contact 

• Contact your bank or financial institution. If any money or banking details have been exchanged, let your financial institution know immediately.  
• Let others know about your scam. Contact your friends, family members, or colleagues to warn them about the scam. 
• Contact ITDS Service Desk on +61 8 8313 3000 to report compromise of university credentials

Recover

• If you suspect that your identity may have been stolen, you can: 
• Contact IDCARE 
• Refer to Victims of Commonwealth Identity Crime webpage  for more information.
• Change all your passwords. Consider using a password manager.

Report

• Report scams to the Australian Competition & Consumer Commission  (ACCC)

Some phishing emails can be very sophisticated and it is easy to be tricked. If you do fall victim to this cyber crime, follow these steps: 

Remove

• Phishing emails may contain malware. If you have opened any links or even previewed the email, this malware can infect your computer and any network the computer is connected to.  
• Removing from the network could involve disconnecting from wired networks, turning off wifi or putting the device into ‘airplane’ model.  

Recover

• Change all your passwords. Consider using a password manager such as 1password or Bitwarden

Report

• Forward the email as an attachment to bad@mailguard.adelaide.edu.au or contact the ITDS Service Desk on +61 8 8313 3000 for assistance