Two-Factor Authentication

Duo Security is a two-factor authentication solution to better protect the University's network and systems from unauthorised access.

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  • What is two-factor authentication?

    Two-factor authentication, or 2FA for short, is a way to prevent unauthorised access to systems through identity theft.

    It requires two items to positively identify the user:

    • "something you know" (i.e. your password)
    • "something you have" (typically a trusted mobile phone or hardware token)

    This prevents attackers who may have stolen your password from accessing your data from some far away place.

  • Step 1: Registering to use Duo for the first time

    Contact the Information Technology and Digital Service Desk on 08 8313 3000 or email servicedesk@adelaide.edu.au to have your University ID enabled for two-factor authentication.

    If you have previously used VPN, you can skip this step and move straight to Step 2: Enrolling trusted devices.

  • Step 2: Enrolling trusted devices

    We recommend enrolling two of the following devices:

    • Smartphone with Duo app (download the Duo Mobile App for iOS and for Android)
    • Mobile phone
    • Tablet device
    • Landline phone number

    Enrol your devices at https://2fa.adelaide.edu.au. Please refer to our self-help guide for step-by-step instructions.

  • Using Duo to connect to VPN

    After entering your University ID and password you will be directed to choose a second authentication method

    After entering your University ID and password you will be directed to choose a second authentication method. Depending on what devices you have registered you can choose to:

    • "Send Me a Push" to the Duo app
    • "Call Me" on a trusted phone number
    • Manually "Enter a Passcode"

    For details refer to our self help guides.

  • Using Duo with Cisco AnyConnect

    When using the Cisco AnyConnect client you will be requested to enter a second password. Please use the appropriate second password from the following table:

    Second password options for Cisco AnyConnect client
    push If you have registered the Duo app on your mobile phone you will receive a push notification. Touch on the green button to connect.
    sms You will receive an SMS message with 10 one-time codes that you can use. Enter one of the codes into the "Secondary Password" field to connect.
    sms2

    You will receive an SMS message the same as above on your secondary device. Only use this if you have registered more than one phone.

    phone You will receive a call on your registered phone number. As per the voice instruction, push [1] on your phone to connect.
    phone2 You will receive a call the same as above on your secondary phone number. Only use this if you have registered more than one phone number.
    passcode You can also enter a one-time code generated by your Duo app.