Service Status

Last updated: Wednesday 27th May 2020, 9:05am

  • Current and upcoming outages

    Outage type Start time Service affected Expected restoration time

    8am Sunday 31 May 2020

    Cisco 88xx series handsets will experience a service interruption of up to 5 minutes (once per handset) at some stage during this window whilst your phone firmware is upgraded and restarted. If there is an active call, the handset will not begin the process until after the call has ended.

    12pm SUnday 31 May 2020
  • Recent outages

    Outage type Start Service affected Resolved
    Unplanned 12:00pm Monday 4th May 2020 Oracle Service Cloud CRM is experiencing some slowness while our vendor, Oracle, completes some back-end processes 4:30pm Monday 4th May 2020
    Unplanned 9:30am Monday 4th May 2020 Oracle Service Cloud CRM was unavailable.  12:40pm Monday 4th May 2020
    Planned 7am Sunday 3 May 2020

    Oracle Service Cloud CRM will experience a service interruption during this time while upgrades are performed.
    Oracle Service Cloud CRM will take approximately 30 seconds to update the next time it is launched after the update.

    10am Sunday 3 May 2020
    Planned 8am Saturday 2 May 2020

    Information Technology and Digital Services will be upgrading Kofax during this time. During the upgrade, users will not have access to: 

    • submit or review reimbursement or other payment requests
    • review or approve supplier invoices. 

    There will be no impact to requests / invoices already submitted.

    8am Monday 4 May 2020

Major maintenance windows

In addition to our standard maintenance windows, major maintenance occurs on the weekend containing the second Sunday of every month (November & December are excluded)

For a full list of impacted services please see our Major Maintenance Windows page.

Upcoming 2020 dates for major maintenance are as follows:

11-12 Jan  |  8-9 Feb  |  21-22 Mar  |  18-19 Apr  |  9-10 May  |  13-14 Jun  |  11-12 Jul  |  8-9 Aug  |  12-13 Sep  |  10-11 Oct