Service Status

Last updated: Monday 5th August 2020 at 4:06pm

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  • Current and upcoming outages

    Outage type Start time Service affected Expected restoration time
    Planned 5pm Friday 7 August 2020

    PeopleSoft Finance will experience a service interruption while annual maintenance upgrades are implemented. As a result several core University IT services will also experience service interruptions during this time, including:

    •    Online Shop
    •    Canvas Catalog
    •    Supplier Invoices and Online Reimbursements (Kofax)
    •    Student Bank Details
    •    Joanna Briggs Institute (JBI) Payment Processing (Arlo/JAAS)
    •    Fundraising and Donation (Raiser’s Edge) Payment Processing

     

    Prior to 4pm on Friday 7 August:
    •    Log out of all PeopleSoft Finance systems before 4pm at the latest.

    After the upgrade on Monday morning restart your internet browser and clear your temporary internet history before accessing the systems. Guides on clearing your history can be found here.

    9am Monday 10 August 2020
  • Recent outages

    Outage type Start Service affected Resolved
    Unplanned 1PM Wednesday 5 August 2020 RightNow CRM was reported as unable to send emails to students. Support teams identified an issue with the serer whitelisting and and the service is now available. 4:00PM Wednesday 5 August 2020
    Unplanned  9:30AM Friday 31 July 2020 Site Manager was reported as offline, affecting multiple websites - Support teams recovered the hosting server and the service is now available. 10:01AM Friday 31 July 2020
    Unplanned 10:30am Monday 20th July 2020 Various University websites based on the drupal platform were experiencing intermittent outages.  
    Planned 8am Sunday 19 July 2020

    Information Technology and Digital Services will be implementing improvements to the University telephony system.

    These improvements will cause a service interruption to all incoming and outgoing calls to the University, including support services such as
    ⦁    Service Desk
    ⦁    MyUni
    ⦁    AskAdelaide
    ⦁    HR Service Centre
    ⦁    Finance and Procurement
    ⦁    Campus Security 
    ⦁    Veterinary Health Centre

    Internal calls between University extensions will continue to function as normal.

    10am Sunday 19 July 2020

Major maintenance windows

In addition to our standard maintenance windows, major maintenance occurs on the weekend containing the second Sunday of every month (November & December are excluded)

For a full list of impacted services please see our Major Maintenance Windows page.

Upcoming 2020 dates for major maintenance are as follows:

11-12 Jan  |  8-9 Feb  |  21-22 Mar  |  18-19 Apr  |  9-10 May  |  13-14 Jun  |  11-12 Jul  |  8-9 Aug  |  12-13 Sep  |  10-11 Oct