Below are just some of the ways in which the library is using your feedback to create a better library experience.
Feedback helps us improve and we love all types of feedback. The library collects feedback in a number of ways including focus groups, observational studies, surveys and more. The library's largest and most formal feedback mechanism is the client survey that is run every two years.
In the 2017 InSync Client Survey (read the Executive Summary), some of the most important issues to students were a lack of study spaces in peak times, as well as a lack of (working) powerpoints, and there is good news on both issues. The library continues to work to improve Library Search and our Ask Library team is on hand to support both students and staff.
You asked; we delivered!
More power points and recharging options
Your feedback indicated that the library did not have enough working power points. As a result, the library is working to make more power options available to you in all of the libraries, particularly the Barr Smith Library.
- All the non-working power points in the Barr Smith Library have been fixed, where possible (some couldn't be fixed, and non-working outlets have been removed).
- Single power points have been replaced with double power points.
- The bright new study areas on level 1 of the Barr Smith Library incorporate lots and lots of power points.
More quiet study spaces and more group work spaces
Additional study spaces have been created within the Barr Smith Library, and they are now easier to find with improved wayfinding and a library map. The redevelopment of level 1 of the Barr Smith Library included two new group study rooms, as well as a diverse range of other study spaces.
The Sir John Salmond Law Library was re-zoned to better facilitate both quiet study and group study: the ground floor is a group study area in which students can work together while the lower ground floor is a designated quiet study area.
Got something on your mind? Let us know