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Security on campus

Security is available 24 hours 7 days per week and is conveniently located on all campuses.

The University provides a range of services to assist in staff and student safety, including the university Security Service, but we rely on the whole campus community to work together to support safety on campus.


Security Office temporary relocation

December 2018 - April 2019

The Security office is being temporarily relocated from the Kenneth Wills Building to Ground Floor Oliphant Building from December 2018 - April 2019 due to renovations. Visit our current projects website to find out more about the project.

Ground Floor
Oliphant Building 
Phone: 8313 5990


Safer campus community

A safe campus is everyone's responsibility. You can help by playing a role in looking out for your own safety, and the safety of others. Contact us if you see anybody or anything that looks unusual.

For further information, please visit the Safer Campus Community website.

Personal safety

  • Personal safety on campus

    Everyone has the right to feel safe and secure while on campus, day or at night.

    Remember if you are a victim of crime, you are not responsible. The perpetrator is responsible for committing a crime.

    Everyone should consider their own personal safety when they are walking, on public transport, using ATMS, driving and parking a car or using a mobile phone.  Be aware of the below steps that can prevent a threat to your safety or at least help you prepare if your safety is threatened.

    Personal safety checklist

    • Keep mobile phones, iPods, laptops etc. out of sight in your bag or pocket
    • Try to move around the campus in pairs or groups at night time
    • Park only in well lit car parks close to your work/study area
    • Know the location of your nearest Emergency Telephone
    • Stick to well lit and popular walkways
    • Know the location and number of the Campus Security Office
    • Consider using the Security Escort Service
    • Program the security emergency number into your mobile phone: 8313 5444
    • Have a personal safety plan.
  • Security escort service after hours

    The after hours security escort waiting area has been relocated to the WESTERN entrance to the Hub while the Security Office is being renovated.

    Summer Vacation Security Escort times

    10pm, 12 midnight, 2am, 3am, 4am.

    When the Shuttle Bus is not operating, or if you have to walk to a location not serviced by the Shuttle Bus, Security staff can provide either a personal escort by foot or Security Patrol car up to 2.5 km from the University.

    View the shuttle bus and escort services boundary map.

    This service can be contacted via the internal security extension for each campus (listed below) or at one of the Emergency Security Telephone Call Points. Student or Staff ID needs to be produced for the use of this service.

    Call for the service well before leaving your building, to arrange a time and place to meet the Security Services Escort. Keep in mind that it may take them a short time to arrive.

    Security escort service contacts
    Area Telephone
    North Terrace Campus 831 35990
    Adelaide Health & Medical Sciences (AHMS) 0477 889 192
    Waite Campus 831 37200
    Roseworthy Campus 831 37999
    Thebarton Campus 831 35990
    National Wine Centre 831 37999
    Security escort service timetable
    Monday - Friday Satuday - Sunday
    10:00pm 10:00pm
    12:00am 12:00am
    01:00am 02:00am
    02:00am 03:00am
    03:00am 04:00am
    04:00am 02:00am

    All users are requested to arrive 10-15 minutes prior to departure.

    Weekend services must be pre-booked at Security (Ph: 8313 5990) by 6pm.

  • Emergency phones on campus

    There are emergency telephones at various locations throughout the University. They are easily recognisable by their blue and white chequered band with 'emergency phone' printed in red.

    The emergency telephones will connect you directly to the University's Security Service. Press the button to operate the phone, no money or dialling is necessary.

    The emergency Phones are shown on all campus maps. Please make sure you know their locations and save the phone number in your mobile phone.

  • Self defence lessons

    We have an active interest in being proactive, not reactive.

    When it comes to safety on campus, come along to one of our FREE self-defence courses. The courses are between one and three hours duration and are usually held between 5.00 pm and 8.00 pm on the University's North Terrace campus. The course is informative, great fun & really teaches you how to look after yourself!

    To book for the next available course contact the Security Office on 08 831 35990. There is a $5 deposit which is refunded at the course.

    Available Courses - 2019
    Date Where Time
    Tue 26 March 2019 Rumours Level 6 Union House 5pm - 8pm
    Thur 28 March 2019 Rumours Level 6 Union House 5pm - 8pm
  • Out walking
    • Keep alert, walk confidently. If you feel unsafe, head for the nearest well-lit or populated area.
    • Always walk against the flow of traffic. This will allow you to see cars approaching.
    • If possible, walk with friends.
    • If you are concerned about people following you or approaching you, don't stop to have a conversation with them. Keep moving and remain confident, even if you feel nervous.
    • At night, avoid walking in areas where the lighting is poor, such as parks and laneways.
    • Carry handbags either in front of you or under your arm with the strap secured. Never let the bag or strap hang loosely.
    • If you carry a mobile, you should dial 112 in case of an emergency. This works if your keypad is locked. For more information on emergency numbers within Australia, see the Triple Zero (000) website.
    • Avoid wearing headphones so that you can hear what is happening around you.
    • If you do walk alone, consider varying your route and carry a personal duress alarm.
  • Safety on public transport
    • When using public transport, check timetables to ensure you are not waiting long periods at transport stops. If you do have to wait, stand in a well-lit area near other people if possible.
    • Do not isolate yourself when travelling. Sit or stand near others or near the driver.
    • Be aware of who gets off at your stop. If you feel you are being followed and feel nervous, take action according to your personal safety plan.
    • Carry coin, a telephone card or a mobile phone to call someone if the need arises.
    • If you are catching a taxi, try to book rather than hail one.
  • Safer ATM banking

    Always follow your feelings about personal safety. If you feel unsafe about using a particular ATM - for example if it's in an isolated or dark location, consider using another one or a terminal in a supermarket or service station.

    • Be aware of people around you or watching you while you use an ATM.
    • Make sure no one can see you enter your Personal Identification Number (PIN).
    • Develop your own way of remembering your PIN. Never write it down.
    • Never count your cash in sight of other people.
    • Consider placing limits on your daily withdrawals.
  • Safety on the social scene

    When planning a night out, especially involving alcohol, here are suggestions to assist in making the night enjoyable and safer for all.

    • Plan how you are going to get home, eg taxi, friends etc. Help friends stay safe. Consider designating a trusted person to stay sober and keep an eye on the rest of the group.
    • Avoid 'shouts' - it is important to drink at your own pace, not others.
    • Avoid topping up your glass and avoid mixing different types of alcoholic drinks.
    • Have a soft drink or water in between alcoholic drinks.
    • You can reduce the amount you drink by getting involved with other activities at parties or clubs. Get up and dance or play pool etc.
    • Avoid leaving your drink unattended in case someone 'spikes' it.
    • Do not accept an unsealed drink from anyone that you do not know and trust.
    • Always remember to look after bags and personal possessions.

Property

  • Lost property

    If you have lost or misplaced any of your property visit the Security Office or give us a call on 08 8313 5990 to check if it has been handed in.

    Hand in any lost items you find to the Security Office or to a Security Officer.

    To assist us in returning your property if it becomes lost, write your name and identification number on any books, folders, clothing or other items.

    Reporting lost property

    Report lost property to the Security Office.  You will be asked to provide the following information:

    • your name
    • the name of the owner (if different from above)
    • contact address and telephone number
    • description of the item
    • area on campus where you believe the item may have been lost
    • date that you noticed the item was missing.

    Collecting lost property

    Lost property may be collected between 6.00am and 6.00pm Monday to Friday.

    You will be asked to show proof of identity and if necessary, ownership of the item.

    You may also be asked to sign a receipt to acknowledge that you have received your property.

    Reporting stolen property

    Report all theft to Security immediately on 08 8313 5990.  This number is available 24 hours a day.

    Be aware of those around you and do not leave property unattended.

    Unclaimed property

    The Security Office will keep lost property for up to 30 days.  Any unclaimed property will be taken to a local charity.

    Contact the Security Office or phone 08 8313 5990.

  • Protect your property

    Thieves target office buildings, libraries, restaurants, residence halls and other places wherever people gather.

    Do you work in an office? Take these few simple precautions to reduce the opportunity for theft:

    • Do not leave your wallet or purse in unlocked desks, cabinets, or out in the open
    • Lock your desk and door when you leave, even if you are only gone for a short time
    • Maintain strict key control to all offices in your building
    • Establish an office or building watch program, work with other residents of your building to 'watch each others' offices and property.

    If you would like suggestions on how to start a program like this, call the Manager, Security on Ext. 34034.

    To claim or report lost property see the Security Office. Lost property is held for one month only.


    Keeping your property safe

    • Do not carry originals of important documents, i.e. passports.  Carry a certified copy instead
    • If you need copies certified you can find a JP at the Security Office - call 08 8313 5990 or visit the security office on a week day.
    • If you carry a bag, keep it close to you
    • Never leave your belongings unattended
    • Do not leave laptops unattended or out overnight in offices

    Property marking

    • Mark your belongings with your email address and your University ID.
    • Include a simple Word file on USBs and mobile devices that includes your email address and your University ID
    • Keep an inventory of all your property, this will assist in the recovery of lost or stolen items and insurance claims
    • Consider taking photographs of your valuables.
  • Car & bicycle safety

    The Security Service keeps car parks under observation as often as possible but responsibility for the security of vehicles and their contents rests with the owners.

    Consider these tips to keep yourself and your vehicle safe at night and while travelling.

    General tips

    • Park in well-lit, heavily populated areas. Trust your instincts, if something doesn't feel right, find another place to park.
    • If you intend to stay at the University late at night, move your vehicle (if possible) to a well lit car park closer to the building before it gets dark.
    • Avoid parking next to occupied vehicles.
    • Be aware of your surroundings.
    • Take note of emergency/pay phones near where you have parked in case you need to use them.
    • Do not leave valuable items visible in your car.
    • Always roll up all windows and lock all doors when leaving your vehicle.

    Before entering your vehicle

    • Walk with others to your vehicle whenever possible.
    • If someone looks suspicious, leave the area immediately, do not try to go to your vehicle. Contact Campus Security.
    • Carry vehicle key on separate ring from house keys.
    • Have your keys in hand when you approach your vehicle.
    • Look around your vehicle before approaching.
    • Check the back seat of your vehicle before entering.
    • Upon entering your vehicle immediately lock all doors.

    While driving

    • Never pick up hitchhikers or troubled motorists. If you want to help a troubled motorist, drive to the nearest phone and call police.
    • While driving, if you notice that you are being followed, do not go home. Drive to the nearest police station, open store, or service station for help. If you are fearful of exiting your vehicle, blow your horn to draw attention to yourself.
    • Report all attempted vehicle thefts to Campus Security (if on campus) or your local police station. This information will assist police in catching the suspects before they make another attempt.

    If you are approached for your vehicle (carjacking)

    While this is a highly personal decision, we strongly recommend that you give up your keys immediately, and without protest. Avoid getting into the vehicle, with the suspects if at all possible. If you do have to surrender your vehicle note the following:

    • The race, sex, approximate height, and clothing of the suspect(s.)
    • The direction the perpetrators went.
    • If they had weapons, and if so, what type.

    Report this information immediately to Campus Security or the police.

    Bicycle safety

    The University encourages cycling as it is the most environmentally sutainable mode of transport, other than walking, for commuters and visitors. To protect your bicycle and reduce the likelihood of it being stolen:

    • Use a D-Lock or other high end security device.
    • If you have forgotten your bike lock, you can come and see us with your Student/Staff ID to borrow one for the day.
    • Lock both wheels and the frame to a bicycle parking rack.
    • Do not leave bicycles out overnight.
    • Lock bike in a well lit, well traveled area.
    • Keep a copy of the bike's serial number to aid in identification and recovery if it gets stolen

    See the Ecoversity website for details on bicycle facilities on campus.

  • Stop mobile phone theft

    Here are some easy to follow steps to protect your mobile phone:

    • Always carry a mobile phone safely.
    • Be careful not to leave it behind any where.
    • Keep your PIN and security codes active on your phone. This will render the phone useless if it is stolen or lost.
    • All SIM Cards are supplied with an activated network PIN Code. This code should remain activated so that every time your phone is switched on it will ask for this code. You should change the code to an easily remembered personal number.
    • An Equipment Security Code is also supplied with your phone. It creates a second level of security. If a SIM Card other than your own is inserted, the phone will ask for this code.
    • Refer to your mobile phone instruction book for detailed instructions on how to improve the security of your phone.

Reporting incidents & crimes

  • Incident reporting (including silent witness)

    In order to maintain a safe and secure campus and community environment, it is important that all security related incidents be reported quickly to the University’s Security Services. It is the responsibility of all staff and students  to report all activity.

    Comprehensive incident reporting provides Security Services with an accurate picture of the type and number of incidents, enabling improved responses and investigations, better resourcing and equipment to resolve or minimise the risk of reoccurrence.

    Security incidents can include suspected or actual acts of violence, suspicious or threatening behaviour, disorderly or disruptive conduct, theft, loss or damage to personal or university property, emergency situations such as fire, flood, chemical spills, accidents or bodily injury, unauthorised access and alarm activation.

    If you see:

    • something apparently being stolen
    • an unlocked motor vehicle in a car park
    • a door that shouldn't be open
    REPORT IT!

      These are all occurrences where campus security should be advised.

      It is vital for us as a community to be aware, work together and take care.  Any information you provide to us will be treated with the strictest confidence.

      Please report any suspicious individuals or activities, incidents or crime to Security Services on 08 8313 5990.

      Reports can also be made through the Sexual Harassment Advisers or the Equal Opportunity Unit. We also offer an on line anonymous incident reporting system called "Silent Witness".

      Silent Witness incident reporting system.

    • Report Crime to Police
      Timely reporting, catches criminals
      • It is important to report all crime as soon as it happens. This allows Police to respond to patterns of crime as early as possible.
      • Report to the police any happenings or incidents that arouse your suspicion. This action may prevent something happening to others
      • Report all crime as soon as possible to the nearest police station
      • Remember as much detail about what happened. Location, details of the offender/s, weapons used, witnesses, injuries. Give all relevant details to the police
    • How to Report a Crime

      In the event of a life threatening emergency, you are encouraged to call 000 directly.

      To report a crime that is not in progress, or for information call the Campus Security Office on 831 35990.

      If you see or have seen a crime or security incident occurring on campus you can anonymously and confidentially report it by filling out the Silent Witness form.

      The University of Adelaide's Security Services is a primary agency for reporting of crimes that occur on University property and maintains a close liaison with the local SA Police.

      All reports of crime received by Security Services are treated as confidential and victims of crime will be provided with appropriate assistance and professional advice as necessary.

      To report a crime that is not in progress, or for information, call your Campus Security Office. Security Services has personnel available at all times to receive requests for assistance or reports of crime. There are some very good reasons, in addition to prosecuting criminal activity, to promptly report crime.

      "Is This An EMERGENCY?"

      When you call the police or University Security Services to report a crime, the dispatcher will first ask you the question above. For your safety, be prepared to answer all the questions the dispatcher asks you - and be specific - Don't down-play the importance of your call. Here are points to immediately consider when reporting a crime:

      • Is anyone's life or safety threatened? 
      • Does anyone need medical assistance or an ambulance? 
      • Is the suspect still there? (If so, make sure the dispatcher knows this.) 
      • Does the suspect have a weapon? What kind? 

      Crimes in progress or involving life threatening circumstances receive the highest priority response. If the crime is still in progress.

      What Police or University Security Will Want To Know When You Call

      The emergency responders need to know basic information about the crime. Expect to hear these types of questions:

      • where: 
        • Where are you now? 
        • Where did the crime happen? 
        • If the suspects are gone, where did they go? In what direction? 
        • Did they use a car or some other transportation? Did you get the license number? 
      • what: 
        • What exactly happened or is happening? Describe the situation in complete detail. 
        • What are the suspect's physical characteristics? (race, sex, height, weight, hair colour, etc.) 
        • What was the suspect wearing? (distinctive colours or clothing?) 
      • when: 
        • When did the crime happen - Is it still in progress (This is very important - it may determine the level of response.)
      • who:
        • Who are you? What phone number are you calling from? 
      REMEMBER, don't hang up the phone until the dispatcher tells you to. You may be put on hold while the dispatcher contacts emergency response personnel.
     

    Infrastructure Branch

    Maintenance Services:
    +61 8 8313 4008
    Campus Security:
    +61 8 8313 5990
    General enquiries: Phone +61 8 8313 6110: Email: infrastructure@adelaide.edu.au